Ritchie BrosReviews of rbauction.com

Ritchie' salesman that suggested I sell my equipment with Ritchie was purely a 'salesman'; used last minute pressure. He had forgotten having quoted me 10% fee on the sale of my equipment 2 months before; he offered to email me a confirmation that the 13.5% would be reduced to 10%, but could only be changed after the auction i.e when its all done and over with: can you imagine dealing a week later??? Then Ritchie's contract was not shown to me until my equipment was dropped at the auction in Georgetown Ontario: how do you like having 'your pants down' when negotiating???Then it took three days before the auction to show and list the particulars of what I had spend on the equipment to improve the machine, so potential buyers would see the cost of all new undercarriage. They put my machine beside other machines in poor shape. They refused to update the data with information about separate attachments until 'last minute' which was part of the latest information of all upgrades done to the machine. Denis Drainville of DRAINVILLE LTD

Rubbish, kept us waiting ages, when we got in it took 3 minutes to load,there is only me with hgv at are place and I refuse Togo back as its every time.keep away buy from better auctions, look at reviews it says it all.

Terrible as always every body is unfriendly and unwilling to help or get anything done in a timely manner. Maybe someday you will refund my $4000 you still owe me. I could wright a book about how terrible your customer service is from start to finish but I’m sure no one would care. Just give me my money you promised for an item I bought and was stolen from your yard. The auction was in February or April and nobody has responded to multiple calls and emails, nobody at Fort Worth Ritchie brothers cares about anything and as always nobody willing to help and always has a skeleton crew after auctions and they don’t even know there jobs. Customer service has just gone straight down hill for the past few years. From start to finish Fort Worth customer service is terrible. Except for my sales guy he always try’s to help but the whole system is only designed for failure and with all the new options out there I’m definitely looking to do business with all the new auctions that are now available.

We are very pleased with our purchase at the Ritchie Brothers auction in Maltby. The price per item was attractive, the commissions were lower than at other European auctions, and the auction itself was better organized. Clear auction terms with no hidden tricks. There’s no unnecessary and annoying 10-minute extension of the auction after every bid on a closing lot. First-class after-sales service. I recommend it and will use it in the future.

It was a complete nightmare, Items disappeared, no follow up, like ghosting people. Time auction to their favor to rig the auction

The absolute worst auction experience ever. The listing said it was in their yard in Spokane when in fact it wasn't. It was in an off site facility in a different state. Ritchie bros tried taxing me in Washington and selling me a trip permit that I didn't need. Customer service was absolutely horrible trying to resolve this problem. Ritchie Bros didn't do anything to resolve the item pickup issue kept blaming it on it's 5:00 when it was actually only 4:47. Instead of doing everything in their power to resolve this issue no one ever called me back. You can't tell me no one has a cell phone. Total BS!!! All I got was terrible customer service and more excuses than I have ever heard before.

The ARe not strict with the city. Equipment or cars they should be strict to because city sell junk cars not working i dont not recommended this auction if u do buy just dont buy city cars or equipment if u buy cars from here go see them in person...

I recently purchased an item through Ritchie Bros. and the actual purchase itself was a good deal. Unfortunately, the customer service experience from start to finish was disappointing. I scheduled an appointment for pickup, and the staff handling appointments were rude and unhelpful. They sent me to the office to print paperwork, where the office employee refused to help me find my information unless I had my buyer number immediately available. Instead of helping look me up another way, I was left standing there searching through old emails on my phone trying to find the information myself. After finally locating and loading my item, I asked the forklift driver if he could simply shift the item slightly on my trailer to help with positioning. His response was to look at me and shake his head like I was wasting his time. This was after spending several thousand dollars on the item itself plus hundreds more in buyer and loading fees. The auction process and pricing may be good, but the customer experience and attitude from staff left a lot to be desired. Customers spending significant money should be treated with at least basic professionalism and courtesy.