Raypom OfficialReviews of raypom.com

One star because zero isn’t an option. Ordered a light for approx $300 that arrived 1) damaged 2) extremely poor quality (essentially spray painted in different colors, terrible construction, etc) 3) no neutral wire and not set up for safe US installation. The company told me I’d need to return it to China at MY cost and provide tracking within 3 days, then a refund would be issued 10-14 days after they received it. I’ve sent photos of the damage and poor quality, requesting a return label and refund, which are being ignored- so now taking it up with my credit card company. Overall, seems like a scam, sending junk at premium prices.

Stay away. Scam. I ordered a light from them. It did show up but didn't look like the image on the website. I asked to return it and they said they would return my money if I shipped the product back. I returned it even though the shipping was $300! The lamp was $500 so I thought I'd still get $200 back. However, now they won't refund my money and have stopped responding to the support email. I'm now out $800. Total bad people and a scam.

We got our order 4-6mos later (no updates nor responses to email on whereabouts of the order). When we got our orders, it has broken wires, broken bulbs & glass. We emailed million times and on the rare occasion they reply, the always ask for the problem. NEVER SENT A REPLACEMENT 8 mos & waiting!!!

Do not buy from this site ! There products are not the best quality. They pride themselves there products are the best and that guarantee a 365 day of exchange for defects but they won’t abide to there policy. Customer service is the worst. They don’t response and when they do is useless. Avoid shopping from this site I ask for a exchange on a defected and damage fixture and they say that I could not return . I was asking for a exchange because there site has a 365 day guarantee on defects and damage products. My request for a exchange was denied

No stars actually. I would NOT recommend this company or its marketed products. I purchased 2 overpriced lights which claimed to be universally adaptable. My electrician has informed me that they are not compliant in Australia. When I tried to return them I was refused. Images and information are misleading and I am left with a product that is unusable and $160 out of pocket.

THIS COMPANY IS A SCAM, THEY SELL FROM CHINA AND THEY TOOK SEVEN WEEKS INSTEAD OF 7 DAYS. THE LIGHTS THAT I BOUGHT WERE NOT WORKING AND WE HAVE TO RETURN THE LIGHT TO CHINA, THE REFUND WILL TAKE LOOOONG!!!!

Never buy from this company. This is a scam. I have placed an order with them and never received my package as it went to the wrong address. They said they will refund the money never received a penny.

Didn't receive item, scam scammmm..