RAVPowerReviews of ravpower.com

I placed an order for an in stock item on July 1st, and was charged for the item. About a week later, I received a tracking number but UPS said they never got the package. The item was in stock for at least three weeks after I placed the order, but it didn't get shipped even though I followed up about the order several times. Then RavPower said the item was out of stock and they could not ship for another few weeks. The website clearly states that all orders will be shipped within 7 business days, yet my order was not shipped until August 5th, 5 weeks after I placed the order. I am extremely frustrated by the terrible customer service from RavPower.

I bought a Ravpower RP-PB19 (16000mAh). It failed after a few months.

Came here to write a review to warn other customers - my charger from RAVPower caught ON FIRE in the middle of the night! I'm a light sleeper, thankfully, so woke up and extinguished it before it caught... This was an extender plug with 4 ports, no battery components or flammable parts.. Clearly, RAVPower did not put a single surge protection feature into their product - it just overheated. Cannot recommend buying from this company.

Customer service stinks. I bought a product and did not use it right away, which is my fault, but when I called to tell them that all THREE products that I bought do not charge I was told I had to put them in the sun for 8 days and call back. I was told if they did not charge they would be replaced. I attempted to charge them eight days (why would you want a solar charger that takes 8 days to charge?) and they did not charge. I called back, and was told they were out of warranty and that they would not do anything for me. It was bad enough I had one for me, but the other two were gifts and they are JUNK!!! Very disappointed in product and service. Will not purchase from them again, and would recommend others to not purchase as well!

RAVpower initially shipped the RP-UM003 SSD with an embedded Trojan:Win32/Occamy.C78 on the tools read-only partition. I purchased a new 512GB version from an ebay computer shop. RAVPower has many "where to buy" reseller/distributors and does not state a restricted dealer network. The short term solution was to hide this partition while RAVpower developed a fix. That fix has not worked on my drive. My drive is well within warranty so I decided to correspond with support. Short answer is that the fix doesn't work on my 1st gen version of the drive. Better yet, apparently they will only warranty a drive sold by them, not by any their resellers. Nowhere on their site nor warranty page does it state "authorized resellers" nor that you must go back to your reseller. In fact, contacting "support" for an RMA is an option listed there. Even if that were the case, releasing a product with an embedded Trojan is not a product fit for service. It is not an expensive device. It can go in the trash can. But this is a company whose products I would not trust with a byte of my data. I've been in the industry for 30 years. Shipping an infected product and washing your hands of it is low class by any measure. Google "ravpower ssd virus" for yourself.

Bought a 10,000 mAh portable charger on Amazon. Within a month one usb port stopped charging and the other showed 22 hours to charge a cell phone. Checked using other devices and same result. Ravpower sent me a replacement which worked for 2 weeks, then ... same problem. Threw both of them in the trash and out the money. Won't buy any Ravpower products again.

Used to be a 5-star! Their product line is excellent and most products have lasted for years. Buyers of some power banks now need to be sure to completely review their offerings to ensure what they buy is complete...In 2020 they sell their premium power bank without chargers to charge them and instructions that no longer match the product in the box. As a now-former promoter of their products I sincerely hope they get things together.

I bought the Ravpower Xtreme series power bank on Amazon. Didn’t try it at first, unfortunately when I did, it was outside a return window. The product is really rubbish, does not work at all, my phone shows the charging icon for a second and that’s it. I tried all ports, none of them is working- what a waste of money.