RAVPowerReviews of ravpower.com

BEWARE, RAVPOWER WON'T HONOR WARRANTY!! Purchased the AC adapter from Amazon on May 2021 and it stopped working by the end of the year. I reached out to Ravpower for assistance, after some initial troubleshooting I was told that I need to speak with Amazon to have the AC adapter refunded. Amazon refused as their standard policy is to replace/refund only within a 30 day window (not surprised here, they are just following protocols). I let Ravpower representative know about the situation and they have stopped responding... I am stuck with a broken AC adapter and Ravpower won't help even though I am within my warranty period.

Terrible Product. Just junk. NPFW50 replacement batteries are dead on arrival. or at best they last 1 month, maximum. I'm on my second set of "warrantied" replacements and they are exactly the same as the first batch, DEAD on arrival. Can't be charged over 60% straight out of the box, then within a few charges the fail to register any voltage at all rendering them landfill. Skip this product all together. Also, of consideration, they completely ignore negative reviews on their website... they do not post them. consider that when looking at their rating

I bought 8 items in ravpower.com., firstly, many of them twice bigger then in the photo, Secondly, the next day the price on their website turned out to be 50% less than I paid. Thirdly, a couple of things do not work at all, do not I naively assumed that you can call them or arrange a return of defective goods, but alas, neither one nor the other. I wrote to them in the chat, each time I waited a day or two for an answer. They demanded some numbers, when I found and sent them, they demanded that I explain in detail the reasons for the breakdown of the goods, etc. The negotiations took a week. In the end, I just realized, that it is easier for me to throw this $ 100+ down the drain than to deal with such a service. I do not advise anyone to deal with this company, this is a very dubious office !!!

What a terrible experience. Customer service Grade is F!!! One excuse after another to do a simple return. The charger didn't charge my laptop. It didn't work correctly and the return process began. One email after another just to do a return. I learned my lesson. Read reviews and do research on a company before making a purchase. Should have used Amazon Prime.

Products aren't available.. Terrible customer service. I've tried ordering twice with Ravpower. The first time I realized that my product wasn't shipped 10 days after ordering, so I went back to them to clarify. They told me it wasn't in stock, but it will be in two weeks. I decided to cancel the order and look for alternatives. After a month I haven't found anything suitable and decided to order another product - again shown as "available". This time I messaged the customer support to make sure it's going to be shipped.. They confirmed that it was in stock and it will take a maximum of 7 days. I waited 10 days and nothing happened, so I reached out again.. They told me it wasn't in stock. This seems to be their business model. I'm deeply unsatisfied after waiting almost a month for products that I've never received.

Maybe I should have read the reviews before purchasing I'm going through he same thing where the product never leaves the warehouse.....Ill be asking a refund as well.... I really wanted to see if this product works for me.

Ordered product early July 2021, got all the typical " confirmed order workflow emails" ..few days later "ups" label printed notice. Then crickets. Emails to customer service, was one excuse after another that contradicted each other. Only when I gave them the option to cancel / refund (at first told me that "we can not do that, you need to wait to receive item, and request rma to return on my on dime"). I simply told them that they had a day to issue a refund or I was filing a fraud complaint with my Amex card against them. That got their attention and I had my refund within hours. It has been over a month now since I initial order and ups tracking # is still actively showing "waiting on product". This company is messed up at the moment.

Ordered the product online. Outside of the automatic email order confirmation, never heard from the company until we inquired days later. They provided a UPS tracking number and it was determined days after that UPS never had possession of the item. The lack of integrity of this outfit deserves less than one star. Was not surprised to learn shortly after that Amazon had taken Ravpower products off their website. A company that delays shipment like they do without having the intention of alerting the customer is at the bottom of the barrel.