RateReviews of rate.com

I find it interesting that they (Rate.com) uses a computer program to dictate what, when the BUYER has to pay and the items on the list are nothing BUT a waste of time and energy/ Note: "Buyer training course", 5 hours of questions to I ALREADY KNOW 85% to 90 % of the answers as I've already purchased 3 houses!! Plus, the fact that in March I had a heart attack and into a coma and they decided to continue to keep hurting my body and mind! I find their computer program list doesn't take into account BUYER NEEDS!! This is very disheartening to me due to how long it will take me to recover!!

Be careful with Rate and the loan process and servicing are completely different levels of professionalism. Our loan process was super easy, smooth, fast, and on time. All done electronically up to closing. The nightmares began with servicing. Rate's serving is horrendous. Hard to get straight answers and they lie constantly. I had to file a CFPB complaint to finally get them to talk to me. I would never use them again. They cost me thousands of dollars in interest on thier delays processing my recast.

I had an excellent experience working with Sara and the entire team at Rate Mortgage. From start to finish, they were professional, knowledgeable, and incredibly supportive throughout the entire process. They kept me informed every step of the way, answered all of my questions promptly, and were always available when I called. Buying a home can be stressful, but Sara and her team made the experience smooth and seamless. Their communication, attention to detail, and commitment to customer service truly stood out. I highly recommend Sara and the Rate Mortgage team to anyone looking for a mortgage lender who genuinely cares about their clients and makes the process as easy as possible. I closed within a month!

Karol reached out to me regarding an inquiry I made regarding a 545k refi. I asked for info via text for a rate. when I asked if that was with points she refused to give me a answer and got very rude stating, I need to call her and this is not how business is conducted. I just wanted to know if points were added but she texted back "good luck but if you cannot do business our way we cannot help you". REALLY??? I was looking for some info but she insisted if I did not call her we were done here. DO NOT DO BUSINESS WITH RATE- pushy and rude and there are plenty of good honest lenders to work with

The previous owner was 2 years behind on taxes and paid at closing. Rate thinks this is what we owe yearly and is charging our escrow as such even though we provided proof otherwise.

You guys suck! I haven't even made my first payment yet, due 5/1/2026, I went to setup automatic payments, and I get an email that you already sold my loan to another company? That was a fun phone call... the other company answers the phone with "This is a debt collector, and any information used in this call will be used to collect your debt" making me feel like I did something wrong or don't pay my bills! You can shove it!!!

Terrible experience. Wouldn't lend because we have 40 acres not less than 20. Why? Had to call. They don't know. Offered to have us view Property Valuation Report; none was available.

If I could rate -5, or even -10, I would. They still call a year later...idiots. The belligerent phone calls, asking about my mortgage, when it had been passed to our buyer a year ago, was sickening. It woke up me, my daughter, and my wife night after night after night. Robocall on steroids. I hate this company with every fiber of my soul. Oh, also, when they were bidding for our money when we were buying...utterly, sadly, incompetent. I can't wait to hear about this thing going into bankruptcy.