Flemming K.
Warning
Warning: Useless Product and No Accountability from RASK We had high expectations for RASK as our partner in our international expansion. We invested what was for us a significant amount of money in a software agreement, not to mention considerable internal resources and external subcontractors, to use their platform for translating our videos into six languages. Unfortunately, we encountered a series of serious issues. A Product Full of Errors From the very beginning, we faced countless technical issues that rendered the translations unusable. In some languages, up to 95% of the translated segments were incorrect! We repeatedly reported these problems to their support team and were consistently promised that updates would resolve them. However, the promised improvements never came. Ruined Growth Plans and Significant Financial Losses Due to RASK’s failures and their inability to deliver a functional product, we were forced to abandon or postpone our international expansion. This has had catastrophic financial consequences for our company, as we have wasted both time and money on a tool that simply does not work. No Accountability – Just Contractual Evasions When we finally requested a refund, we were met with a standard legal rejection, citing their contract, which they claim absolves them of any responsibility. But what good is a contract if the product does not deliver what was promised? We have attempted to engage in a real dialogue with them—even reaching out to their CEO—but have received no response. Manipulated Reviews? We also noticed that 84% of the reviews on Trustpilot rate RASK with just one star, highlighting that we are far from alone in our experience. The only 5-star review was written by an employee at RASK, which is not credible and creates a misleading image of the company. Conclusion: Stay Away from RASK! If you are considering using RASK, think twice. They sell a product that does not work, promise improvements that never come, and take no responsibility for the consequences their failures have on their customers. We have lost a significant investment and potential revenue due to their shortcomings, and we want to warn others against ending up in the same situation.
Response from Rask AIMar 26, 2025
Thank you for sharing your feedback. Like we mentioned multiple times in our communication with you, we sincerely regret the challenges you've encountered and genuinely appreciate your openness throughout our conversations. For visibility, we want to share our POV here: we carefully reviewed your situation and are committed to finding practical solutions. As previously communicated, we're offering several resolution options, including restoring your full quota of minutes and extending your account validity by 12 months, alongside dedicated hands-on support to optimize your future experience. We hope this demonstrates our good faith and willingness to rebuild your trust, and we look forward to working with you on your localization project and making sure it's successful.


