RARE-ROMANCE™Reviews of rare-romance.com

I our company hasn't released my purchase to be shipped as of today. When ask to cancel my order, you tell me it's shipping. That is a lie, as I can see it's location.

Was on the wait list to get the Pink Tooth Earring for so long and was so excited! They finally restocked and the first time i wear them, the hoop unclips and the tooth is already lost lol. Unless you put the tooth on another secure earring, wouldnt reccommend

Sizing then did nothing then proceed to ignore my customer service request don’t order ever. Doesn’t replace or even help with order terrible company just like there sister company never order from other countries unlesss your there cause I can’t even get my items

It has been over a month and still haven’t received my necklace I paid for. I finally filed a complaint through my work at Superior Court and BBB. Worst business ever and customer service is non-existent. Buyer beware…you will be scammed. And NO this item was NOT marked as pre-ordered so their response is a lie.

Never received my item. Paid extra for it to be delivered in 2 days, its been 2 WEEKS and the item still is sitting in limbo. Can't cancel the order or speak to anyone about my issue. Worst business ever

I’ve been a loyal customer of Rare Romance for a long time and have purchased many items over the years. Unfortunately, my last two orders have been very disappointing and have affected my overall experience. The first issue was with a pair of earrings that arrived in poor condition. Thankfully, customer support handled it well and sent me a replacement without much trouble. However, the second issue has been much more frustrating. I ordered a bag for my girlfriend for an incredible $300. When it arrived, it already had visible scratches. I contacted customer support, and they informed me that the fulfillment team deemed the scratches “too minor” for a replacement. On top of that, I was told I would have to return the bag at my own expense, including losing the money I paid for shipping and taxes. This damage is clearly not my fault, and yet I’m being asked to take on the cost and inconvenience. On top of that, I’ve now been waiting over a week for a proper resolution, and still haven’t received a final answer. I’m truly disappointed to write this review. I used to love Rare Romance, but this situation has really shaken my trust. I hope someone from your team will reach out and resolve this properly — if so, I’m more than happy to update or remove this review. [#74902] / now they argument with handmade product and so on, if you order a bag from nylon it should be perfect, it’s not leather or that material

Didnt respond

I ordered a paid of EARRINGS and immediately after I purchased I emailed and messaged stating if they were the small ones I want to cancel my order, they never replied and sent Me ONE EARRING! buyers beware you are paying for ONE earring. They have not refunded me I was very clear early on I didn't want the small ones! Will never buy from again