RARE-ROMANCE™Reviews of rare-romance.com

Response from RARE-ROMANCE™Jun 7, 2023

Hi Ryan, Thank you very much for letting us know! I'm so sorry to hear this! You can easily contact us at [email protected] and they will take care of you within 24 hours. Unfortunately, we don't have the option yet call our company. Just also wanted to let you know that this is a public review. You can send us your contact information privately through email. :) Hope this helps!

Response from RARE-ROMANCE™Feb 9, 2023

Hi Tim, I'm so sorry to hear this. We must have not seen your request in time. Our customer support team tries to answer everything within 24 hours, but sometimes we ship faster than that. We do of course accept returns and you will get a full refund for your order. Please contact us if you would like to initiate the return process. I'm very sorry to disappoint you! I hope we can change your mind some day!

Response from RARE-ROMANCE™Nov 9, 2022

Hi Leo, Thank you for letting us know. We can definitely let you return the earring if that is what you want. Please contact us at [email protected] and we will help you asap! Sorry for the inconvenience.

Response from RARE-ROMANCE™Mar 29, 2022

Hi Elliot, I'm so sorry to hear that. The wrap we use can very easily be removed if you just fold it open. I'm so sorry if that wasn't clear. I will communicate this to our manufacturer and see if there's a way to wrap in a different way. If you have any issues with your pendant, please reach out to [email protected]. They will be able to help you with that.

Response from RARE-ROMANCE™Mar 28, 2022

I'm so sorry to hear that! Please contact [email protected]. Our team will take care of you asap!

Response from RARE-ROMANCE™Mar 28, 2022

Hi Megan! That is definitly not normal. Our pieces usually get to their destination within 2-4 business days in the US. Please contact [email protected] and we will figure out exactly what happened! Thank you!

Response from RARE-ROMANCE™Mar 24, 2022

Hi Devin, I'm so sorry to hear that! That is definitely not normal. Please send us an email at [email protected] and we will take care of that for you! Thank you in advance for understanding <3

Response from RARE-ROMANCE™Mar 24, 2022

Hi Andrew, I'm so sorry to hear this! Your package probably got lost in transit. Please contact support@rare-romance and our customer support team will take care of this for you right away!