Tomono
No evidence of backlinks after nearly 4 months
We worked with Ranked.ai from early November until the end of February, including their free trial. First impressions were very positive: the onboarding call was professional, the process was clearly explained, the team were responsive throughout the early stages, and their new dashboard is simple and clear. Q) So what was the issue? A) Backlink delivery and reporting Ranked’s own service overview states that the Standard plan “acquires 4 links per month on average” and that outreach links are reported “by the end of month 2 or 3.” After nearly four months, our dashboard still showed no new backlinks, and no outreach report was provided. Over several weeks, I asked for: - confirmation of how many backlinks had been secured - examples of any URLs - a resend of the outreach report they said had been sent I was told there was an issue with sending the backlink report and that it would be with me “soon.” When I finally received a specific date, nothing arrived. Despite repeated requests, I did not receive a number, a single example link, or a working report. The replies were polite and frequent, but they did not answer the core question. I was repeatedly told the team was “looking into it” or would update me “shortly,” but no evidence of backlink delivery was ever provided. Outcome SEO takes time, so I wasn’t expecting major ranking changes within four months. The issue was that the core deliverable required for long‑term progress - backlinks - was never evidenced. Without a report or even a single example URL, it was impossible to understand what had been achieved or how the service was progressing. Even a simple “we are working on acquiring X number and will let you know by X date” would have been welcomed. Instead, Ranked.ai cancelled the subscription and issued a full refund, which I appreciated. However, it did leave me wondering why a refund was provided so quickly rather than simply giving an update on backlink acquisition - something clearly stated in their service overview. All in all, I found the experience disappointing, especially as it started off so promisingly.
Response from Ranked AIMar 2, 2026
Hey Tomono, You are 100% correct. We told you multiple times, nearly every day that we report outreach links by the end of month 3 onwards. That's put into monthly reporting. The reason that you were told by our support team that we were looking into it is because you messaged us multiple times every day about it, even though we are crystal clear in our service documentation. I wish backlinks could be instant. But it simply is not possible if you want quality. We were accurate with our timelines. Then, you requested a full refund and we discussed further last weekend, which I did promptly. Not sure what else we could have done. We are not able to provide backlinks quickly and we were accurate with what we told you. No genuine provider is able to. Sadly, when businesses sign up directly with us, this can be hard to understand. Wishing you all the best. - Harry



