RangeReviews of range.com

The transaction could more seamless, support and communication have lot of room for improvement

Had a great first conversation with the investment team. Unfortunately this platform does not work off of a phone number where you can talk to a human. You are left talking to an AI robot who may or may not respond. We are trying to move forward with an investment program and wondering if we made the right choice.

Their investment advisory is “mid” (as my son would say). The AI is basic, the humans are often unresponsive. I see very little value in their service and they are a pain to cancel from.

Paid $4,000+ for Platinum-level service and got one 30-minute call before April 15. No proactive planning, no strategic guidance — just a last-minute extension notice and me doing my own capital gains reconciliation. For a situation with RSUs, an LLC, rental income, and significant trading activity, I expected a lot more. The platform is fine but the advisory depth isn't there. Not worth the price for anyone with real financial complexity. Hoping to cancel shortly!

Range is stuck between robo-advisory and quality personalized financial advice. It is too expensive for the mixed-experience middle ground it delivers. Response times are measured in days not hours, and getting a reply often requires proactive follow up or even badgering. No phone number to call. Even simple trades take days to execute. If and when you can schedule a call with their team (always a fight to do so), they're great on the phone and generically helpful. Nobody spends any time dedicated to your account so advice is educated (CFP) but generic. Tax filing has been fine but not differentiated. I look forward to canceling my service.

For the price I expected more seamless service especially around tax preparation and filing. Our tax case that doesn't feel very special (MFS) is causing a lot of issues for them so we had to paper file, giant waste of time. Range requires you to do a lot of upfront setup work with little in return. While a dashboard across account is fine its also a commodity that I can get much cheaper and with less bugs elsewhere (copilot money for example). The real benefit of range working with these inputs feels nonexistent as it requires so much manual work for taxes when they have access to every account and transaction. Cumulative I probably spent as much time as I would have on Turbotax but at a 10x price. The investment recommendations were almost comically complex to execute on your own. I suspect that may either be generated or designed to convert me hand over asset management which would tie me to a $5k a year fee indefinitely. The price to value ratio is way off.

Weak. Not as advertised. I specifically asked about STR Tax Savings and calculators in sales process and was assured all these items were readily available. They are not and every appointment is days/weeks out for any guidance or assistance.

The investments platform is weak. It doesn't show enough detail to be useful. If you have different brokerage accounts, this platform doesn't bring them all together in a way that you can use it. You still have to go to each brokerage site to see information that is useful for an investor. I wish I didn't spend the money for this service.