Rana FurnitureReviews of ranafurniture.com

They canceled my order and didn't tell me I had to go to the store in my day off that I took for them to come and assemble. My only day off of the week and they didn't tell me in advance that they canceled my order

1st Delivery driver was so rude insulting i could write 2 pages about his bad treatment he did not bring all the pieces when asked if he would be bringing other pieces he said hope not! Good prices bad customer setvice! To get someone on the phone or return call almost impossible! Never again

EL PERSONAL MUY AGRADABLE PERO LOS PRODUCTOS DE MUY MALA CALIDAD LOS MUEBLES YA LOS TUVE Q CAMBIAR CON A PENAS 3 YEAR Y LA CAMA AUN LA ESTOY PAGANDO Y CON 1 YEAR DE HAVERLA COMPRADO YA SE ESTA DESPEGANDO LLAME A LA TIENDA Y NO ME PUEDEN AYUDAR PQ EL SEGURO Q LE COMPRE POR 5 YEARS ES CONTRA ACCIDENTES Y LA GARANTIA DE 1 YEAR YA SE EXPIRO ME DICEN Q ELLOS NO PUEDEN HACER NADA Q TENTO Q ESPERAR Q LA FABRICA ME LLAME A VER Q PUDEN HACER EL CASO ES Q SE SIGUE ROMPIENDO YO SIGO PAGANDO Y YA LLEVO 3 SEMANAS Y NADA DE RESPUESTA

if it was for candy i would probably rate them a 1!! the rep who helped me was awesome but the quality in the furniture sucks!!! the bed i have has 3 small stick under the bed that wouldnt hold up 4 children! i was promised a metal bedframe instead and still yet have not heard back from anyone!!! they can come get their stuff for all i care!! i dont want it!!!

When I went to the store I was very clear about the day of the delivery. I was not going to buy anything if I was not going to get the furniture by the expected day (Monday). I was told that my furniture will be in by Monday. I never got a call by the delivery service, by Saturday I called the store. I was told that they were looking for me, however, the phone number was wrong. Nobody wanted to take responsibility for the mistake. They basically blamed me and demanded another day for delivery. That change cost me: $192.50 (salary), a trip that was planned for three days I was forced to make it shorter (2 days). I won't buy anything else there or advice my friends to go there.

I purchased a furniture bedroom set that I was thrilled to buy. The representative at the office was very amicable and treated me well. My review is on the horrible experience I had with the delivery department the Supervisor and Manager I spoke to over the phone. I was never called on the day of my delivery to let me know what's the estimate time of arrival for the drivers and I get one final call (which is fact was the first and only call) according to the supervisor that If I was not on my premises in 20 minutes I would be charged a restocking fee and my delivery would be done in another day. I was told that they had recorded two missed calls from me and that they could not work around my schedule to deliver. So then I spoke with the manager and stated the same information and had no interest in helping me out. All in all I have had deliveries from many furniture companies throughout the years, and I have always had great communication for both myself and other companies and never been treated so poorly considering I payed in full for the bedroom set. I was truly disappointed to see the company is only interested in income and will do anything and say anything against the customer to get more money. It's been a nearly a month and no one called to follow up on the complaint which shows the lack in care to provide excellent customer service.