RampReviews of ramp.com

Terrible customer support and no one knows what they are doing. Would highly recommend sticking to Amex and Chase - these small startups just don't know what they are doing

Love this product! Ramp has been such a great experience for me. The card is incredibly easy to maneuver, the platform is clean and intuitive, and everything just works the way it should. Managing expenses, tracking spend, and staying organized has never been simpler. I truly appreciate how efficient and user‑friendly it is as it makes my day-to-day so much smoother. Highly recommend!

Should be zero. One is being very generous. I meet every requirement other than having a current business bank statement. LLC Started less than a week ago. So said with draw my application till I can get business bank statements and the wanted me to link personal funds to an LLC business. Not happening. Would post responses back and forth if I could. My attorney handling at this point.

Horrible customer service. Have used Ramp monthly for over a year to convert creditcard to crypto for payment to a service provider. Recent problems with a transaction had me contact the service provider. They indicated it must be a problem with Ramp payment. Ramp's response was the service provider was not an approved partner. So instead of dealing with the unapproved service provider, Ramp blocks my account. They block the person paying their service fees. They also take weeks to respond. Ridiculous. Avoid at all costs.

Great product

First experience using a Bill Pay and Corporate Card platform. At first, it's great as you have a dedicated onboarding rep. But overall setup on Bill Pay is a challenge and not great for working capital if you send checks through them. Additionally, I had 1% rewards and then without telling me they put it to 0% and even support doesn't know why. Support is also difficult to speak to a real person unless you need to challenge a charge. Will be taking my business elsewhere.

Ramp notified me on 2/2 that payment would arrive on 2/4. It did not. On 2/6, I notified my payor's CEO that I hadn't received payment. CEO asked if I had contacted Ramp? I 'suggested' that the CEO should find out where his payment due me was, but I did click a link that allowed me to message Ramp about the missing payment. No replies. Yesterday, I sent the CEO a screenshot of the Ramp portal that said payment was 8 days overdue. CEO called me. We talked. He called Ramp and told me that it was extremely difficult to get a human on the phone because Ramp is 'all-in' on AI, but he did and they escalated the issue and would get back to him. The money hit my account today, but no comment, explanation or apology from Ramp.

The platform is great but the onboarding is terrible. I was given a success manager who informed us that he could only meet with us twice. I have been totally on my own navigating this system with AI modules and shoddy customer service. It has been quite a challenge putting this system to use.