Kay
Lackluster
I am writing this review regarding my experiences with the Raley's on Wedge Parkway in Reno, Nevada. What. A. Joke. Before I launch, let me state that the Raleys on Caughlin Parkway and the one on Mira Loma are obviously run by more proficient managers. I have never had an issue in either of those stores. Only the one on Wedge. Let's go. First of all, why they are ALWAYS understaffed, is a mystery to me. This store is in a very popular area of town; the anchor store in a busy strip mall. Busy store with 2 check stands open, other than the self-check. Lines everywhere and no baggers. I cannot tell you how many times I have had to bag my own groceries. It's not a big deal, per se, but when you're being charged over $4 for a gallon of milk, you shouldn't have to work there, too, ya know. The last few times I've tried to negotiate the produce department, their employees wouldn't move out of the way, so that I could grab what I wanted. I really don't want to have to ask them to move, so I lingered around for a while waiting for them to finish, but they didn't. This happened another time in the cereal aisle, and the clerk looked totally annoyed when I excused myself to reach over her to grab a box. She didn't acknowledge my speaking to her, nor did she move out of the way. Once I stood at the fish counter for a solid 5 minutes while I watched the clerk talk on the phone. I could also hear him-it was a personal call. He never motioned to me that he would be with me in a minute, nothing. I walked away and went to another store to buy my fish. Almost every box or can on the shelf is sliced from a box-cutter, mangled, or dented. If I wanted trashed food, I'd go to the Dollar Store. The pharmacy closing in the middle of the day is ridiculous. The website says they're open from 10a-7:30p; closing for lunch between 1:30 and 2....or so they say. I have tried to get a prescription filled during my lunch hour at noon, and they were closed. I emailed Raleys and received some BS form letter about how I'm very important to them and blah blah blah. That was 3 months ago, but my Mom went in today at 1:15pm and they were closed, with about 4 people sitting around waiting. So, obviously, they don't care. (This has happened more than once, and well before Covid happened.) I am all for everyone getting a lunch, but a pharmacy is a pretty essential thing to have open, so closing for any length of time during the day is outrageous to me. I remember one time I went there straight from urgent care, feeling terribly. Got there at 12:15 and they were already closed. I had to go home, wait for a while, and then get myself all powered up to drive all the way back there, simply because either Raley's corporate or that particular manager, refuses to provide adequate customer service. And for the prices they charge, that is a shame. As far as the actual Pharmacists and techs go, they're awesome. Nice, competent, and I haven't had the multitude of issues that I had with CVS. I know the parking lot isn't Raley's doing, but it's an utter nightmare most of the time, also. So, even before you get into the store, you've already been tested. Just avoid this location altogether and save some sanity.