Toni
Raley's, North Hills, Reno Nevada
The store in Reno Nevada, North Hills Blvd., was recently remodeled. It looks nice, but that is where my compliments end. Every isle has been rearranged, so shopping now takes more time, as we are hunting for our groceries. I can see no reason why it was changed, but I'm sure there's some reason. Someone in research and development must have decided to keep their customers in the store longer, so they would spend more money. This store has the nicest staff, I know a few of them by name. Again, that's where that compliment ends. The same person who decided upon the remodel, decided that self checkout was a good idea. Today I was again forced to use the self service, as there was only one cashier available, and she was trying to assist at least 4 customers with the self checkout stations. They had no other checkout option available. This is ridiculous! Were I that cashier, I would have turned in my apron and name tag and left, never to return. She was responsible for helping customers navigate the process, along with the task of making sure that people weren't just bagging their stuff and leaving with unpaid for items. I know that many of their employees have had their hours reduced, and I have taken to bagging my own groceries as there is usually no one to do so other than the cashier. I'll admit, it's more expensive to shop at the Raley's, but I used to know where everything was, and I used to enjoy seeing a familiar face to check out with. I have associated the self checkout experience with some of the larger stores, and have made a choice not to shop them. I have always liked Raley's, as the customer service was superior to other stores. Since this has changed, it is likely that I will not be shopping at the Raley's anymore.