Raley'sReviews of raleys.com

Dreadful place Bought bread rolls that were well within date. On opening covered in black mould. Store replaced them and same thing happened. Couldn’t lodge complaint on line as when site not working. Called head office and complaints said they couldn’t do anything despite a family member being ill as a result of eating some of their mouldy product. A week after being passed to investigation team no one from Raley’s has contacted. If you want to stay healthy don’t shop here.

I've never had a downright terrible issue here. They're just so expensive! The one near me must get hit with rush after rush because I've gone in there a few times to see much of what I needed unavailable, but the 2nd closest is well stocked. I guess it just depends on the store.

Re:delivery on 12/28/2025. I received confirmation email for delivery that stated I would receive text and email when order is complete. I got neither. I did not get an item and did not get any clarification. Such as, was the item out of stock?or was it forgotten? I was notified by Raleys on Watt and Maconi Sacramento that they are now using DoorDash. If that is so, Doordash should be holding the Raley’s service standard of courtesy: I expect notification if something is out of stock. And text when they deliver. DoorDash communicates with me when I use them directly. If they are not given my cell phone for texts OR actual phone call, they should be. People who are unable to shop due to illness or disabilities rely on delivery and should receive better service. I don’t usually have time to provide feedback but I’m sick and can’t shop for myself today. If I continue to use delivery with Raley’s, the solution is to go through DoorDash suppose, but I would not get Member benefits and sales then. I know you are a family company, thought you’d want to know. Otherwise, if I were reviewing Raley’s ecart Shoppers - they do great! They Communicate! When something is not available, I know!

They’ve completely cut down their staffing in their stores and now clearly on their website. Everything takes longer to buy through Raleys and your prices are not worth that. This is a dying brand in real time.

The store in Reno Nevada, North Hills Blvd., was recently remodeled. It looks nice, but that is where my compliments end. Every isle has been rearranged, so shopping now takes more time, as we are hunting for our groceries. I can see no reason why it was changed, but I'm sure there's some reason. Someone in research and development must have decided to keep their customers in the store longer, so they would spend more money. This store has the nicest staff, I know a few of them by name. Again, that's where that compliment ends. The same person who decided upon the remodel, decided that self checkout was a good idea. Today I was again forced to use the self service, as there was only one cashier available, and she was trying to assist at least 4 customers with the self checkout stations. They had no other checkout option available. This is ridiculous! Were I that cashier, I would have turned in my apron and name tag and left, never to return. She was responsible for helping customers navigate the process, along with the task of making sure that people weren't just bagging their stuff and leaving with unpaid for items. I know that many of their employees have had their hours reduced, and I have taken to bagging my own groceries as there is usually no one to do so other than the cashier. I'll admit, it's more expensive to shop at the Raley's, but I used to know where everything was, and I used to enjoy seeing a familiar face to check out with. I have associated the self checkout experience with some of the larger stores, and have made a choice not to shop them. I have always liked Raley's, as the customer service was superior to other stores. Since this has changed, it is likely that I will not be shopping at the Raley's anymore.

This is in regards to the Raleys @ 4650 Natomas Blvd Sacramento Ca 95835 I wish we didn’t have to give any stars; they don’t even deserve 1. So here it goes: my 15-year-old daughter and I have gone to this store a few times, and every time we go into the store, we’re followed by security, so one night we were in there, and we had stopped in the health and beauty medicine area. Well, I had gone in there to get. A yogurt that they carry well, they didn’t have any, so I asked a gentleman when they would be getting some more. He was rude and said he didn’t know; check back another day so we get our items, we check out, we get to the door to leave, and he refuses to let us out and tells us to give back what we took from the aisle. I can’t remember what aisle, but I kind of looked at him strange, and then he said, Give back what you guys just stole, and I told him we didn’t steal anything. I opened my purse to show him. We didn’t take anything. I had bought a travel-size deodorant that I had put in my purse after I paid for it, and he asked me, Is that what I stole? I showed him the receipt and said once again, We haven't stolen anything, so he told us we were over by the health and beauty and medicine aisle for a very long time. Mind you, my purse was in the cart the whole time; my daughter was pushing the cart, and he could've reviewed the cameras to see we didn't steal anything, but he proceeded to accuse us of stealing, so finally I got mad and told him, We didn't steal anything; now open the door and let us out, so he finally did, and we were kind of arguing back-and-forth. A security in the parking lot pulled up and asked what was going on, a very nice lady, and I told her what happened. She told me that because I have a big purse, that’s why he accused me of stealing. She said anybody that comes in there with a big purse or a backpack automatically gets accused of stealing, and I told her that’s discrimination, that’s stereotyping, and I even opened my purse to show her. We didn’t take anything; I even told her she could search if she wanted to; she told me that that’s not necessary. She believed me, so I called their corporate to let them know what happened. I called once, still didn't get a response, called twice, and still didn’t get a response. Call the third time; still didn’t get a response, so I have decided to go forward with a lawsuit, and if there’s anyone else that has experienced this at their store, please get in contact with me. You can leave me a message on here or you can go to yelp to my review on there and leave me a message. My attorney is more than happy to hear your story and help you in any way he can. By the way, the guy that accused us is a MANAGER SMH; his name is JUAN.

The website is nearly unusable. Simple tasks like pagination are tragically awful. "Something went wrong" window appears if you are patient enough to wait for it to timeout on the request (like 3 minutes). Adding/removing things from your cart often times stymies the underlying script objects performing the operation, which is unfortunate because this is what this website is about. The app isn't much better, but it would like you to take a tour of it every time you use it. I tour usually includes having the app crash, which I guess is an accurate reflection of what it will do regularly. Maybe take some of the money collected from your high margin items and hire a qualified web and app developer.

I do virtually all my shopping on line due to mobility issues: including groceries and just have to say: This is the absolute WORST shopping app I have ever tried to use. Checking out is impossible to complete - repetitive, frustrating and eventually pointless. In the store experience is always fine and the personnel are great, product is good - but, no lie, WORST APP ever.