RAIVEN USAReviews of raivenusa.com

Received my bag quickly and it was exactly as pictured and good quality.

This bag is exactly what I was wanting. It is the perfect size for everything I need without being too big and bulky. The designs are also super cute. I’m glad the designs cover the whole item instead of just leaving a bunch of empty space. Over all it was a great purchase.

Fast to ship out and is so beautiful and well made. A lot of thought into the design I love it.

Very easy to use website. Great pricing and customer support was great! We did not receive the Croc charms with the order. Customer support was great and got then sent out fast!

It took way too long to receive. I pre-ordered it and had to wait an extra month to receive it. On put to get a bag that the zipper is malfunctioning. And it’s actually much bigger than the other bags you sell. I will probably not be reordering.

My first order and it exceeded my expectations. This is perfect for traveling and keeps my kindle safe and easy to get to. Love the variations of the strap and holding my water bottle. Especially when I go to Disney!

I ordered a bag several months ago. They contacted me shortly after, informing me of a production issue and there would be a significant delay in receiving my order. They offered me a choice of full refund, choosing a different item or to wait until production caught up. I chose the last and have now received my bag. The quality is very good. It has thoughtfully designed pockets, straps/clips and organizational holders, along with little bonus keychains/charms that are very cute. The fabric is also very soft. I love it and it was worth the wait!

I pre-ordered the new Kindle bag with an extra strap at the end of March and was told my pre-order would ship at the end of April. Early May rolls around and I still haven’t received any shipping information so I reach out to customer service again, and then I get an email saying due to “unforeseen circumstances” there was a shipping delay and that my items wouldn’t arrive until end of May now. They said a mass email was sent out to their affected customers two weeks prior, but I never received it. I replied to that email asking for a refund. Waiting 2 months for a bag is absolutely ridiculous. Nobody replied to my email asking for a refund for a week and a half, and then the reply was suddenly “Sorry, we can’t refund you because your items have shipped before we even saw this email.” So now suddenly my items are available once I’m asking for a refund, and they have already been shipped, but they said I could return them if I’m unhappy with my purchase once I receive them. Four days later, I get an email from customer support saying that the Raiven strap I ordered is out of stock and I can either switch it for the plain black one, cancel the strap altogether, or get a refund for my entire purchase, and once they get an answer THEN they’ll ship my order. So this company LIED TO ME and said my order had shipped days ago when it really hadn’t, and then told me at the very last minute an item that I PRE-ORDERED TWO MONTHS AGO was out of stock. I get that I could’ve switched it for the plain black strap, but that’s not the point. What’s the point of having a pre-order sale if you can’t deliver on your promise to your customers who have been waiting for months for these items?? I honestly feel like this is not a legit company, looking back on some of the comments on their ads, and I’m glad they responded quickly when giving me my refund. This entire process was infuriating!! Ordering a damn kindle bag shouldn’t involve this much drama!! 😭