Raion Group is an American battery distribution company of Raion Power batteries. We are the manufacturer, so you will be buying factory direct & factory fresh.Raion Power batteries are CE rated, U.L Listed, and manufactured in ISO 9001 certified facilities so you can be ensured you are getting high quality batteries for your applications.
Raion Group (raiongroup.com) has 545 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
raiongroup.com
Website
raiongroup.com
Category
Appliances & Electronics
Location
Richardson, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 24% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Can't trust these people to send the correct battery, nor to reply to requests for a return or refund when they did send the wrong battery.
Response from Raion GroupOct 13, 2023
Hello,
We are sorry about your experience and value your feedback; however, after looking into our communication channels, we do not see that you had reached out to us regarding the issues you faced with the order. Please contact [email protected] and a representative will be able to answer any questions you may have related to this order.
OD
Oscar D.
I ordered the wrong battery and when I…
I ordered the wrong battery and when I returned it, I never recieved an update. My money and time was wasted with this site.
BR
Bruce
Custome Service and web site search USLESS…
I USED THE MODEL NUMBER OF MY UPS TO FIND REPLACEMENT BATTERIES. THEN MADE MY SELECTION FROM WHT YOU LISTED.
THEY ARE THE WRONG BATTERIES AND YOU MADE NO EFFORT TO CORRECT THE PROBLEM. I trust your website. I enet4ers a Cyberpower model c1350pfcldcd. You are just another lying company. BURN IN h...L
Response from Raion GroupAug 7, 2023
Thank you for sharing your experience with a recent purchase.
You ordered a replacement battery for a CyberPower RB1270X2 which is the battery we sent; however, after receiving the package, you sent an email stating that the item did not fit your UPS. You sent a picture of the battery you received which is the same battery that you ordered. You also sent a picture of the battery in your existing system which was not a CyberPower RB1270X2. The battery in your existing system was a CyberPower RB1270X2A.
AF
AF
Ignored my support request
Bought a replacement battery for my UPS, but for whatever reason it did not work so I contacted them for a replacement. After waiting a week I decided to just contact PayPal to get a refund. After an entire extra week I finally got a response to my original message asking that I send the battery back. They seemed to respond quickly enough at this point so I thought things were ok, but the moment I shipped the battery they stopped responding to me again.
At the very least, PayPal ruled in my favor with my dispute, and I'm glad they did because it sure seems like Raion Group would've made off with my money if they hadn't. Thanks PayPal.
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Update: In response to Raion Group's response, I will give a full timeline of the events on my side.
July 3: I contacted Raion Group about the problem with my order through their own channels.
July 11: Having heard no response from them, I initiated a dispute with PayPal.
July 16: I receive a response from Raion Group through PayPal, but due to technical issues with PayPal, I am unable to view the response. I spend the next couple of days working with PayPal to resolve this, but to no avail.
July 18: A PayPal support agent escalates the case without asking me - I recorded evidence and supplied this to PayPal, and through them, Raion Group. In addition to the escalation, the PayPal support agent told me to wait on confirmation from PayPal before working with Raion Group on any sort of refund involving me returning the battery.
July 19: I receive my first direct email response from Raion Group. Their email is directly in response to my original message to them on July 3. In this, they ask me to return the battery.
July 25: PayPal asks me to work with Raion Group to try and resolve the issue, so I respond to their email from the 19th. We send several emails back and forth between the 25th and the 27th.
July 27: I contact PayPal to let them know that I had reached an agreement with Raion Group where they said they would refund me if I returned the battery. I send over the email record of this and ship the battery out. Curiously, Raion Group does not follow up with me after I ship the package.
July 31: Raion Group receives the battery at 3:34pm. They do not contact me to let me know or otherwise follow up on the situation.
August 1: I follow up with Raion Group to ask about the situation, but receive no response.
August 2: PayPal closes the dispute in my favor, giving me my refund. At that point I have still heard nothing back from Raion Group so I leave my review here. Less than 30 minutes after my review goes up, I receive an email response from them referencing my review, and then shortly thereafter they respond to my review directly on here.
And now here I am, giving the exact timeline of events that I have in front of me.
Response from Raion GroupAug 2, 2023
Thank you for sharing your feedback. In regards to this order, you had contacted us regarding your unit not working, and we provided a pre-paid return shipping label. You opened a PayPal case for a full refund, and when we provided communication record to PayPal, they put the case on hold for you to ship back the item with the original shipping label we provided. The item arrived yesterday, and we processed a refund through paypal which automatically closes the case in your favor. You can call PayPal and verify that we were the ones who initiated the refund (not PayPal).
MK
Michael K.
Wouldn't recommend if you have to return something.
The product is good, but getting a refund for a returned product is ridiculous. 10 biz days passed and still nothing.
Update: The payment was sent via Amazon Pay and not a direct credit card payment as the seller stated in the response. Received the refund right after publishing the initial review. Disappointing that it had to be this way.
Response from Raion GroupJan 26, 2023
Hi Michael,
We do appreciate your feedback. We do understand your concern here; however, we did explain to you that your return was received late on a Friday over a long weekend. As a result we were not able to get to it that day. We did initiate a refund, and did inform you that depending upon your credit card issuer, refund can take anywhere from 5-10 business days for your credit card issuer to process it and it reflect on your credit card statement. 10 business days have not passed since we received the return due to the federal holiday.
Update: We are only able to process a refund through the original payment method. Since you paid using Amazon Pay, the refund was processed through Amazon according to their terms and conditions.
JE
Jeff
SHOP SOMEWHERE ELSE!
I ordered a replacement battery for my Duracell power pack 600‘s. I requested in the special request section of the order that they would make sure that the battery I was ordering was a direct fit replacement for the unit‘s. I received two 12V 11AH batteries. The batteries inside the power packs were 12V 26AH. A huge difference! When I contacted customer service, I was told that I could return the batteries, but I would have to pay for shipping. The return shipping would cost me over 1/3 of the value of the entire order. They also stated that they did not have a battery that was a direct fit replacement. Which is what I asked for! What a scam! I will never order from this dishonest company again. Be careful. Don’t risk losing money with Raion. Apparently, they have no idea what they’re doing, can’t follow simple instructions, and accept no responsibility for their incorrect actions. That’s just bad business! There are far too many companies selling batteries to risk getting it wrong with Raion.
Response from Raion GroupOct 21, 2022
Hi Jeff,
Thank you for providing your feedback on your experience. We read/value every feedback given to us.
In this case, you mentioned that you made a special request in the note section requesting that the battery be checked to fit your equipment; however, upon further looking into this, the exact wording of the note on the order is "To be used as replacement batteries for Duracell PowerPack 600". The wording of your request does not ask for us verify your compatibility. On our listing, we provide a detailed version of the data sheet with exact drawing measurements of the battery, terminal, and discharge characteristics. Furthermore, we also state multiple times on our website before checking out, that the battery is compatible with your existing batteries if it matches the sizing and specifications from the data sheet on the product page.
An analogy we use is that for a specific year of a vehicle, the vehicle can come equipped with different engine sizes. The same concept applies as battery sizes may change depending upon the model design and how it is equipped from the factory. This is a reason why we provide a detailed data sheet on our product listings for you to verify prior to purchasing.
We also do not carry a 11Ah battery as stated in your feedback. We also never said we did not have the battery you needed. In fact, we shared a link directly to the correct product that you were looking to, and you replied directly back to that email.
FB
Fredric Belfus executive C.
I was supposed to have my battery by…
I was supposed to have my battery by Monday. Today is Wednesday and still NO battery. Better find a more reliable shipper than the US postal service. 😔 VERY disappointed.
Response from Raion GroupApr 22, 2022
Hi Fredric,
I apologize for the delay from the carrier. I have gone ahead and filed a trace with them, and they will start a search for this package. Once I get an update from them, I will let you know the updated status of this package.
Update: The package was delivered on April 21st, 2021.
RL
Rick L.
The battery sent did not fit the APC…
The battery sent did not fit the APC ups that I have in spite of me looking it up to get the right one.
Response from Raion GroupFeb 14, 2022
Hi Rick,
We are sorry to hear that the battery that you ordered did not fit. Can you please contact us at [email protected] and send us a picture of the battery that you are trying to replace and the one that you received from us so that we can help find the correct battery that you need?
