customer
Customer support takes forever just…
Customer support takes forever just because different time zones and they haven’t fixed my issue with my account even those saying they have

Our team takes great pride in providing our customers with top-notch services at competitive prices.We understand that every business, whether B2B or B2C, has unique needs and requirements. That's why we offer a wide range of products to cater to all our customers' needs. Our goal is to provide you with all the necessary features to help you get the most out of your product.Some of the products we offer include Rotating Residential Proxies, Mobile Residential Proxies, US AT&T Proxies, Datacenter proxies, and more! Each of these products is designed to meet specific needs and provide you with the best possible experience.We are constantly working on expanding our product range and improving our services to better serve our customers. We would love to have you as a part of our growing community and help you achieve your business goals.
Rainproxy (rainproxy.io) has 231 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Administration & Services · New York, New York
Excellent

Administration & Services · New York, New York
Excellent

Administration & Services · New York, New York
Excellent

Administration & Services · New York, New York
Excellent
Showing 5 reviews with 2 stars · Clear filters
customer
Customer support takes forever just because different time zones and they haven’t fixed my issue with my account even those saying they have
customer
slow and banned
Response from RainproxyApr 10, 2023
Hi. Thank you for taking the time to write a review. We're sorry to hear that you had a bad experience with Rainproxy. Depending on the use case, we have various sorts of pools. We attempted to contact you by email but did not receive a response from you. Please respond to the email sent to you by our support staff so that we can better understand your use case and assist you. Thank you very much. Kind regards, Jean. D
Dark M.
Hard to use, bought but didn't manage to use
Response from RainproxyApr 10, 2023
Hi. Thank you for taking the time to write a review. We're sorry to hear that you had a bad experience with Rainproxy We attempted to contact you by email but did not receive a response from you. Please respond to the email sent to you by our support staff so we can help you use our service & schedule a remote session to ensure you won't experience discomfort. Thank you very much. Kind regards, Jean. D
Siddharth G.
Support is too slow
Response from RainproxyNov 20, 2021
Hi S. I am sorry to hear that our support team has delayed your inquiry. We try our best to solve every inquiry, but please mind that we may have different time zones, which may play a role why the response time slow. We would love to handle your inquiry as fast as possible. Can you drop us a line at [email protected] ? Looking forward a response. Thanks, Rainproxy Team
Alza
Site has some minor bugs, list of countries is not available before purchase. It took few business days for support to answer my question and they were not able to help me. Refunds were not available too (as well with trial period).
Response from RainproxyJul 23, 2020
Hey Alza, Thank you for leaving a honest review. As you can see in our policy, we do not offer refund. This is because after you’re ordering it’s instantly activated. We’re sorry that it took few business days for us to answer your question. We will try our best to solve this problem. Can you contact us via [email protected] ? We will try get the proxy working for you. Regards, Rainproxy.io