Rainproxy Reviews | Read Customer Reviews of rainproxy.io

Rainproxy Reviews | Read Customer Reviews of rainproxy.io

Rainproxy reviews

Showing 42 reviews with 1 star · Clear filters

Martin N.
Sep 8, 2026
How it's possible that premium…
How it's possible that premium residential IP are flagged 100% as proxy IP + 100% scam/blacklisted IP, got ban on facebook for using that..
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customer
Jul 1, 2026
Bad customer support and ip is very slow
Several countries are not available and proxy is so slow that I can't open any pages. The support team is really bad.
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customer
Oct 11, 2025
how my proxy finished and i am not used…
how my proxy finished and i am not used it wtf
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Huseyin K.
Sep 8, 2025
The service I purchased did not work
The service I purchased did not work. They did not provide a refund or support.
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Nghị L.
Feb 13, 2025
terrible site, proxy keeps dying, support doesn't respond
terrible site, proxy keeps dying, support doesn't respond
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Mark
Dec 11, 2024
Support can't answer questions, vague answers.
Support can't answer questions properly, they keep skipping questions as they don't want to answer. Support are vague to customers about the other features of their new Unlimited Residentials. I asked about their Sticky option this was their answer "They generally switch session after 15 to 30 minutes but you can make it rotate every x amount of minutes by using a tool on your own." - So I have to use my own tool/software to make it rotate? My other question was about their request limit which they didn't answer 3 times until they said "We don't have a request limit on our proxies" - Why did it take 3 times to ask the same question to get this answer? So to everyone interested, there will be a high load in that pool that since there is no restrictions for requests.
Response from RainproxyDec 13, 2024
Dear Mark, We sincerely apologize for the poor experience you’ve had with our service and for the long wait time before receiving a response. Currently, we are experiencing a high volume of inquiries, which sometimes affects our ability to reply as quickly as we would like. We deeply regret any inconvenience this has caused. We've listened to your feedback and are happy to introduce a new time selection feature to enhance your experience. This feature is now available for use, and we hope it improves your satisfaction. We would be grateful if you could contact us again, and we hope to provide you with a much better experience this time. Thank you for your understanding. Kind regards, Rainproxy Team
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Valen V.
Oct 29, 2024
No support at all
I got 1GB Mobile and non of the proxies correspond to the countries I chose. Tried all available options but every proxy is from random country. I contacted support which is not 24/7, waited 2 days, they responded with "show us your proxy"...whatever that means. I showed screenshots and they never responded after that. I tried to reach them after 1 week and now they blocked me from using the support button. Bad experience for me....
Response from RainproxyDec 16, 2024
Dear Valen, Thank you for taking the time to share your feedback. We deeply regret to hear about your experience, and we sincerely apologize for the inconvenience caused. We strive to provide quality services and timely support, and it’s clear we fell short in your case. Regarding the issues with proxy locations and our support team's response, we would like to investigate this further to make things right. Blocking access to support is certainly not our intention, and we want to ensure that all our customers have access to the help they need. If you're open to it, please reach out to us in our live chat with your account details so we can resolve this issue as a priority. Your experience matters to us, and we’d love the chance to turn it around for you. Thank you for bringing this to our attention. Best regards, The Rainproxy Team.
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Pls L.
Aug 31, 2024
Bad customer service
Very bad customer service,I bought a proxy and it took 1 day to arrive
Response from RainproxySep 15, 2024
Hello. Thank you so much for taking the time to leave a review on our Trustpilot page. We truly value your feedback and apologize for any negative experience you may have had with us. In order to address your case promptly, we have submitted a request through Trustpilot and would greatly appreciate your permission to use your email. We want to make things right and ensure your satisfaction. Warm regards, The Rainproxy Team
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