Rainier Overseas MoversReviews of rainieros.com

I have relocated between California and Italy eight times over the past several years, so I am very familiar with the process and what to expect from international moving companies. Unfortunately, my most recent move with Rainer Overseas was by far the worst experience I’ve ever had. Pickup Delays and Poor Communication The problems started on day one. Rainer Overseas was scheduled to pick up our household goods at 2:00 pm, but they didn’t arrive until 7:00 pm—five hours late, with no meaningful updates or apologies. This caused unnecessary stress and upended our carefully planned moving schedule. Unacceptable Delivery Time While every other company I’ve used has delivered my shipment in 40 to 60 days, Rainer Overseas took a staggering 106 days to deliver our belongings. That’s nearly double the typical timeframe and completely unacceptable for a transatlantic move. Damaged Goods When our shipment finally arrived, several boxes were completely crushed. It was obvious that our belongings had been handled very poorly throughout the journey. Some items inside were damaged as a result, adding insult to injury after such a long wait. Summary After seven successful relocations with other companies, I can confidently say that Rainer Overseas provided the worst moving service I have experienced. From late pickup and excessive delays to careless handling of our possessions, every step of the process was disappointing. I would strongly advise anyone considering an international move to look elsewhere.

Unfortunately, we had a terrible experience with Rainier Overseas Shipping for our move from California to Italy. Based on their in-person survey of our storage garage, I was given an estimate of $5,900. They picked up our belongings on January 2nd, without requiring any money up front. Over the course of the next two months I sent several requests for an invoice, but was always told it would be sent soon. Meanwhile, the items were taken to Houston. When I did finally receive an invoice, I was shocked that it was for $10,600. (I had added a guitar post-survey, which I had fully disclosed, and was told the price difference would be “minimal”.) I contacted Rainier, and they lowered the price to $8,900 as a show of good faith. Since my belongings were in Houston, and I was now in Italy, I had no choice but to pay it. Our shipment was delivered at the end of May. Moving is stressful enough. Due to the poor communication and the huge increase in costs, I definitely cannot recommend Rainier Overseas Shipping.

We used Rainier Overseas Moving to transport our household effects from Florida to Paraguay. From start to finish it was a great process mainly because of Don Arroyo - who was our liaison from start to finish. Having moved before we knew that it was important to obtain several quotes but it was clear that Don's knowledge of the complexities of an international move made a key difference. Rainier wasn't the most inexpensive quote (nor were they the most expensive!) - but we firmly believe you get what you pay for. Our move was organized within a few days and the pick up went super smoothly. Don was a support 100% of the time and made sure we were kept in the loop on shipping times etc. With an international move you have a large number of moving parts as your household effects may be handed off from one vendor to another. Normally this would be very nerve-racking but Rainier has such a good set of vendors that this was not an issue. Suffice to say everything was delivered safely into the house in Paraguay. Having moved a number of times both domestically and internationally I can say that this was the easiest and least worrying of all our moves. I would 100% use Rainier again and they have our highest recommendation. Sincere thanks to Don and all the team

Worked with Doug on three separate shipments to France, one from Texas and two from New York. All went well - moving, packing was very smooth. Communication with Doug all along the way. I would do it again but three containers are probably enough. Thanks so much Doug and Rainier!

Rainier Overseas Movers were the coordinators for the US part of our move from Sweden. The have been super helpful with customs and the company they used for the last leg, Apex, were amazing. Eveything arrived intact and looked just like it did when I had packed it back home.

Great communication, excellent service

I was in contact with Don Arroyo for my move from Toronto to Berlin. Don was incredibly considerate and helpful, flexible and empathic to the needs of a move, and always responsive and available to answer every question I had. He provided the best tips regarding storing my luggage in a way that would eliminate costs. Further, Rainier’s insurance options are among the best that movers provide. Rainier’s website is full of resources for those making cross border moves, and you can really tell from all their touch points that they want to help. While I did not ultimately proceed with Rainier due to the logistics of my move, I hold them in high regard because they operate with good faith, transparency and are clearly very experienced with cross-border moves.

We used Rainier Overseas Movers for our move from California to Spain in 2023. Both Rainier and Gosselin, the company they used in Belgium for the last leg shipment, did an impeccable job. I highly recommend them.