Mike
I recieved my Grundfos pump in very…
I recieved my Grundfos pump in very timely manner. Unfortunately when I opened the box which appeared perfectly fine the pump inlet connection threads were slightly crushed. I did manage to re-thread the connector and attached the pump in the system. However when filled with water there was a crack that leaked water. I called rain harvest and the person I spoke with knew immediately what I was talking about and was able to pull up my order and order a replacement part. I was on the phone for maybe 5-10 minutes and the new part showed up 3 days later. Pump now works great. Best customer service experience I've ever had in my 55 years. Absolutely will do business with them again!