Rainbow RestorationReviews of rainbowintl.com

This the second time I called them out to are hous very pleased whit them ther worker are very nice and friendly. I will call them out if I need them again

Sadly they are incredibly slow in replying to Tanya emails. They take months to arrive and when they leave the job it is always incomplete. 9 months after our flood, our floor boards and joists are still wet. I’m from Scotland,

WARNING!!!!!!! DO NOT HIRE THIS COMPANY!!!!!! WARNING!!!!! DO NOT HIRE THIS COMPANY!!!!!! I AM CURRENTLY LOOKING FOR A LAWYER WHO WILL ASSIST ME IN SUING THEM!!!! IF I CAN'T OBTAIN ONE, I WILL GO IT ALONE!!!!! Details to follow but let me first say that after speaking with Daniel, the Vice President, regarding the nightmare that I went through with his company, he asked how the company could make things right with me. I advised him to speak to the owner and find out how the owner wanted to make things right with me. Unfortunately, he must have gotten legal advice to not make things right because now he says too bad so sad for me. Well, Daniel, like I told you, I will BLOW YOUR COMPANY UP on the internet. You may not be willing to make things right financially, but in the long run it will cost your company!!!!!! My house had a flood in December which cost me $85,000 to Rainbow. After a long 5 months of living in a hotel, waiting for the job to be completed, in May RAINBOW CAUSED A SECOND FLOOD in my house and charged me an additional $11,000 for it. When they FINALLY COMPLETED the job in July, this is one of the end results....A PIPE FOR THE SINK THAT IS NOT COMPLETE WHICH ALMOST CAUSED A THIRD FLOOD!!!!!!!! HOW IS IT THAT A MINIMUM-WAGE PAID MAID CAN SEE THAT A PIPE IS MISSING BUT NOT RAINBOW WHO WAS PAID ALMOST $100,000?????!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have been ANGRY dealing with this company for SIX MONTHS and now it continues!!!!! Wait until I catch my breath and tell you about the quality of their other work and performance!!!! They have great reviews BUT DON'T IGNORE A LEGITIMATE WARNING AND FIND YOURSELF IN MY SHOES!!!!!!!! UPDATE: Well, I WARNED Mr. Franchise Owner of the Year that I would do this if he didn’t MAKE THINGS RIGHT, so here goes! My husband received a voicemail message from John Wheeler at Rainbow this morning requesting that he return the call. Since I am the one who has been dealing with THIS NIGHTMARE, I told my husband that I would call John back. I called and left a message for John stating that my husband wouldn’t be calling him and requesting that he call me instead. The name John Wheeler meant nothing to me because I hadn’t been dealing with him. Hoping that John was someone of IMPORTANCE who was calling to MAKE THINGS RIGHT, I called the company and asked the receptionist what position John Wheeler held. She didn’t know. So, naturally, my next step was to Google John Wheeler Rainbow Restoration. And LOOKY HERE!!!! HE’S THE OWNER. Not just the owner, but 2023 Rainbow Restoration Franchise Owner of the Year: John Wheeler!!!!!! After obtaining this tidbit of information, I waited ANXIOUSLY for Mr. Franchise Owner of the Year to call me back. I waited. And I waited! AND I WAITED!!!! Tired of waiting, but most of all LOSING HOPE for a FAIR RESOLUTION TO MY NIGHTMARE WITH RAINBOW, I called again. And left another message. This time I was clear: I hope the call is to make things right or I would be “a dog with a bone”. COINCIDENTALLY, he “didn’t hear that message” but called IMMEDIATELY AFTER I LEFT IT. Being to the point, I asked him for the purpose of his call to my husband. He wanted to know where his money was!!!!!! OMG!!!! I didn’t know if I should LMAO or SCREAM!!!!! First of all, we have been sending all monies as soon as it is received from the insurance company. Second of all, given that monies have been sent CONSISTANTLY and we have been working pleasantly with Gina, the girl YOU HIRED TO HANDLE ACCOUNTS RECEIVABLES, on a continuous basis, WHY ARE YOU, THE OWNER, COINCIDENTALLY CALLING AFTER I HAVE POSTED NEGATIVE REVIEWS????!!!!! As I assured you, Mr. Franchise Owner of the Year, we will pay you in full REGARDLESS OF WHAT YOU HAVE COST US but I WILL CONTINUE TO POST MY NEGATIVE REVIEWS UNTIL YOU MAKE IT RIGHT!!!!!

Rainbow International is a franchise. Like all franchise's, management/ownership varies, as does customer service. So if you are looking for reviews, this is not the best platform as to come to a conclusion. Our General Manger has impeccable references from Homeowners, Insurance Industry Professionals as well as commercial. Please reach out to the individual franchise in your area to look for a review and remembered someone can write whatever they like, true or otherwise. Ask for references.

Rainbow Int'l of Lewisville is not the answer! One painter used latex paint over enamel in the master closet and master bathroom, which created a very big problem for the carpet layers who came in and brought it to my attention that no matter how careful they were it was scuffed and peeling. That's when I looked at the paint cans and realized why it was peeling, they had used the wrong paint. In another bathroom, the same painter failed to remove fixtures or tape off the cabinet & tile areas before painting the walls, so there was paint all over the tile trim, cabinet, fixtures, ceiling and accessories. He came back to take the fixtures off to paint behind them, but didn't wait for the paint to dry before reinstalling the fixtures. He also did not clean up areas where paint was on the items. The cabinet maker is very good if he is completely starting from scratch, but not when restoring partial cabinets that must go in flush with undamaged ones. Both of his cabinets were longer than the original ones, which caused the new ones to overshoot the space provided and his attempt to rectify the problem created more problems. The manager informed me that I was too picky on such an old house, and on one occasion said that I was old & getting senile & on another, that I must dislike Latinos. Number one, I am not getting senile yet and have pictures to prove what I was telling him, and number two, my grandchildren are 1/2 Hispanic, not Latino and neither is he or his workers. This is just a sampling of what went wrong on my job.

Water leaks. Broken tile. Bad flooring that needs to be all redone. Made to move back into an incomplete project that’s still not done. The crook put a mechanics lien on my home because he hasn’t been paid for an incomplete project. His illegals that put the roof on thought it would be good idea to shovel shingles onto the boat in the middle of winter and then jump on top of it and broom them off, destroyed tarp. Closet doors. Electrical problems. I don’t have enough time for the rest. DO NOT HIRE THIS GUY. He’s a crook.

Tech guys fine. Organisation is truly awful. Txts ignored. Water left dripping for 8 days. Customer care is the worst I have ever known.

Customers services awful. Asked for quote was told would receive next couple days. A week later still nothing . When I phoned and queried no apology nothing. Will take my business elsewhere. I think they could really muck you around didn’t like their attitude.