Frederick W.
Scam service and poor customer service
Ihad tried to withdrawmy funds using Bitcoin to send to CashApp. They said it triggered a tax hold. I was told that it must be paid to a Bitcoin address that they provided before they would release the funds. I asked the to just cancel my withdrawal request which the said that they couldn't. The also said that I couldn't use any crypto in my account to pay taxes with. (I still had funds that I didn't request to withdraw). How can they not stop a withdrawal request that hasn't been processed yet??? I had to take out a few loans to pay the tax. I had to get some extensions dates to pay and when I made the last payment, they hit me with a huge late fee. It was a little more than half what the tax was. I tried to contact them through their message service and of course it was down the whole day. When I finally got someone, I requested a waiver and they said that they couldn't intervene and that I had to pay the amount from their email. I requested to speak to a Supervisor to escalate the request up the chain and they just repeated that I had to pay what the email said and that "No one could interfere"! Not very professional and a borderline threat.
Response from rain.comMar 18, 2025
Hi Frederick, Rain does not charge taxi or penalties, nor do we currently offer portfolio management services. It appears that you were contacted by a fraudulent entity claiming to be Rain. We apologize for any inconvenience you may have faced because of this and recommend you take the matter up with local authorities as necessary. If you require any further information or assistance, please contact us via support.rain.com. Thanks, Rain Customer Experience Team



