RailwayRailway is the all-in-one intelligent cloud provider. Our mission is to build the cloud computing stack that unburdens you, so you can focus more on what matters to you.
Railway (railway.com) has 107 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Josh
deleted all my stuff because i didn't read the instructions porperly then faced the consequences deleted my account, but my billing info was still in the team project, visible to my friend who was working on project before everything was deleted from it asked for removal of billing info not under my control, but got ignored bad
JG
Railway.app Review. It has a serious issue with billing and privacy (yes, for paying customers). Before you even open an account, check their "support" forum and discord channel. Also, check the reviews here. Support DOES NOT exist at all. They claim that Billing Support it's a Premium Service, it must be the right of a paying customer. Even as a paying customer, you get ZERO billing support. They want you to ask for BILLING help in a forum, as if anyone would be so naive to consult billing matters with a stranger. But that is not the worst part. If you post any questions in their support forum, you get bombarded by so called "community moderators" who immediately tell you are 100% wrong, because then claim that as community moderators, they have access to your data and billing. How do the GDPR and Privacy Laws work here? The community moderators' arrogance and ignorance make you wonder how is Railway.App still in business. Save yourself a really bad experience and use another company. They may have been one of the few hosting companies in 2023 but that is not the case now. Don't let community moderators access your projects and billing info and stay away. Clue for Railway management: Use a chatbot, at least your company does not have to be destroyed by the rude community "moderators" who claim to have access to private user data.
SPYDEi
Bad Experience. Pricing seems to be a scam. Always have to worry about the usage bill.
Hanomboka Asa En L.
Very very bad service and expansive. Till I use the railway server my chatbot always bug every seconde.
Jakshi
Best service, community support (community.railway.app) is which helped me most (not their useless discord server chats). Their Discord for discussing issues is what I hate about them.
Zach
Does not provide support through normal methods, and instead forces users to use discord instead of email, which is less secure if you have personal information.
Lasse
Best hosting you can use. They provide one of the most easy ways to host your projects. It's fast and very cheap. Also their customer service is good, they are always ready to help you!
Ollie
I can't confidently say if Railway.app has good or bad customer service, as their customer service is impossible to get hold of. I need help verifying my account and can't get any sort of response from anyone. They point you towards their discord but guess what... a verified account is needed. This along with their recent price hikes, means I would avoid.
