RA Fischer Co.Reviews of rafischer.com

RA Fischer completely mishandled my mother’s prior authorization for a Purewick system. They received all required paperwork from her doctor on August 1, 2025, yet did not submit the authorization to her insurance company until September 16—nearly seven weeks later. During that time, I made repeated follow-ups (Aug 7, 11, 27, Sept 16, 17) and was repeatedly told it was “being worked on” or “awaiting response.” I discovered on my own in mid-October—through the UHC member portal, not from RA Fischer—that the PA had been denied on September 29 due to the quantity of supplies ordered. Tabitha at RA Fischer told me that they were not even aware of this denial, and despite my multiple requests and their assurances, RA Fischer never filed an appeal. I called multiple times, emailed documentation, and explicitly asked for confirmation and follow-up. RA Fischer repeatedly failed to respond, failed to escalate, and failed to act. Their lack of communication and accountability delayed my mother’s access to a medically necessary device for nearly three months. During this period, she developed a serious UTI—an outcome that likely could have been avoided had she received the device earlier. Ultimately, I switched to another DME company, Urological Supplies, Inc., who obtained approval within two weeks and communicated clearly at every step. The difference was night and day. RA Fischer misrepresented timelines, misrepresented actions taken, and consistently blamed UHC for delays that were entirely due to their own inaction. If they had simply admitted they could not handle this process, I would have moved on months earlier. Instead, we were strung along while nothing happened. I would not recommend this company under any circumstances.

This machine is a life changer! I’ve been using it for 4 years now and do not want to imagine my life without it.

I HAD hyperhydrosis in my hands for 23 years of my life. I couldn’t shake hands, write on or hold paper, open doors, so many things were affected in my daily life. My dermatologist told me about this iontophoresis machine. I bought it because i tired every lotion ointment and pill under the sun and nothing worked even a little bit. My hands used to drip down my wrists onto my forearms that’s how sweaty my hands would get. I’ve used this machine everyday for a month now, and my life is changed!!!! I feel like a blind person who can see again. I can shake hands, hold and write on paper, my confidence is back. I can’t recommend this enough. It changed my life.

I have suffered from hyperhidrosis on my hands and feet for the last 53 years. I have always been very self conscious of my condition. It was always a problem when shaking hands, going for a manicure or pedicure, wearing sandals, etc. I always felt very insecure and I was even happy during the pandemic because I didn't have to shake anyone's hands. No one will ever understand the frustration and the limitations unless you suffer from this condition. I have been using the RA Fischer iontophoresis since March 11th. The sweating in my hands completely stopped after the third week of treatment and the sweating in my feet has decreased almost to the point of no sweating. This treatment has completely changed my life. Now, I feel much more secure when shaking hands, going for a manicure/pedicure and wearing sandals. This has been the only treatment that has worked for me. In the past, I have done botox, creams, antihistamine medicines, etc. and nothing has worked. I will forever be grateful to the RA Fischer team!

Purewick After coming home from rehab, I used Purewick at night. I was able to sleep through the night and let my night aid go because I no longer needed her because I had Purewick.

These guys are great, exceptional service, and prompt billing to medicare. The purewick catheter external system have been extremely necessary in helping my 95 year mom recover from a fall.

After years of suffering from hyperhidrosis we finally decided to invest in a machine with RA Fisher for my daughter and it has been an absolute game changer. I was skeptical at first but she started seeing noticeable improvement within 3 weeks and it's only getting better with time. She was able to wear sandals for the fist time in her life, which may seem trivial but it symbolized a lot to her. The company is amazing to work with. They are super responsive, attentive and kind. I can't recommend this company highly enough. Lisa was our rep and she was great to work with. Overall amazing experience.

It was a little slow to get my first order approved, but now I receive new wicks on a regular basis. It is so wonderful to have these. Without Medicare, I could not afford them. Now I wake up to a dry bed. Thank you for getting the Medicare coverage.