talha A.
not recommended
Final Update (8 octuber) : I would not recommend this provider at all. Their service and customer support experience have been extremely disappointing, and their overall behaviour toward customers is not professional. They appear to have only a very small team handling the company, which makes the support and issue resolution even more frustrating. My biggest concern was that after one VPS received an abuse complaint, they terminated **all of my VPS instances**, not just the affected one. Even more disappointing, they did not provide me with access to or a copy of my data afterward, despite the importance of that data. If you are looking for VPS services, I strongly recommend avoiding this provider. In my experience, using their VPS can put your services and data at serious risk. If you want reliable VPS infrastructure, I would recommend going directly with an established provider such as Hetzner rather than taking this risk. UPDATE (09 September) : The support team has now responded and addressed my request, so I appreciate them taking the time to get back to me and resolve the matter. I would also like to clarify that my main concern now is their upgrade and billing process. As I understand it, invoices are generated every 30 days, so if someone wants to upgrade their VPS, they need to renew first and then pay for the upgrade period. For a startup or small business, this can effectively mean paying for two months, which is not a very convenient approach. I genuinely like their VPS performance and consider the VPS itself quite good. My disappointment is mainly with the support experience and the way the upgrade/billing process is handled. Additionally, after I posted my 1-star review mentioning the lack of response, I felt that the communication from the support team became quite rude toward me. I believe that even when a customer leaves negative feedback, communication should remain professional. I hope they take this feedback constructively and improve these aspects going forward. Update: I have now received a response from the support team, and my request has been addressed. I appreciate them getting back to me and taking the time to resolve the matter. I will continue to evaluate the service based on my experience going forward. I requested a hosting upgrade, but it has been more than a day and I still haven't received any response from the support team. This delay is very disappointing. If I can't get timely support before upgrading, how can I trust the service after making the payment? Customer support is one of the most important factors when choosing a hosting provider, and unfortunately, my experience has not been good so far. I hope the team improves their response time and resolves customer requests more efficiently.