Rad Web HostingReviews of radwebhosting.com

Final Update (8 octuber) : I would not recommend this provider at all. Their service and customer support experience have been extremely disappointing, and their overall behaviour toward customers is not professional. They appear to have only a very small team handling the company, which makes the support and issue resolution even more frustrating. My biggest concern was that after one VPS received an abuse complaint, they terminated **all of my VPS instances**, not just the affected one. Even more disappointing, they did not provide me with access to or a copy of my data afterward, despite the importance of that data. If you are looking for VPS services, I strongly recommend avoiding this provider. In my experience, using their VPS can put your services and data at serious risk. If you want reliable VPS infrastructure, I would recommend going directly with an established provider such as Hetzner rather than taking this risk. UPDATE (09 September) : The support team has now responded and addressed my request, so I appreciate them taking the time to get back to me and resolve the matter. I would also like to clarify that my main concern now is their upgrade and billing process. As I understand it, invoices are generated every 30 days, so if someone wants to upgrade their VPS, they need to renew first and then pay for the upgrade period. For a startup or small business, this can effectively mean paying for two months, which is not a very convenient approach. I genuinely like their VPS performance and consider the VPS itself quite good. My disappointment is mainly with the support experience and the way the upgrade/billing process is handled. Additionally, after I posted my 1-star review mentioning the lack of response, I felt that the communication from the support team became quite rude toward me. I believe that even when a customer leaves negative feedback, communication should remain professional. I hope they take this feedback constructively and improve these aspects going forward. Update: I have now received a response from the support team, and my request has been addressed. I appreciate them getting back to me and taking the time to resolve the matter. I will continue to evaluate the service based on my experience going forward. I requested a hosting upgrade, but it has been more than a day and I still haven't received any response from the support team. This delay is very disappointing. If I can't get timely support before upgrading, how can I trust the service after making the payment? Customer support is one of the most important factors when choosing a hosting provider, and unfortunately, my experience has not been good so far. I hope the team improves their response time and resolves customer requests more efficiently.

please make response on my case

Found this website through Google. Checked Trustpilot ratings, saw it had 4 stars. Bought a domain with crypto. And after paying, they logged me out. Had to reset my password. Looked suspicious. Then I check ICANN. There's no record of the domain I purchased in there. ICANN says " The requested domain was not found in the Registry or Registrar's RDAP server. " Tried to change nameservers. Nothing works. All it says is "An issue was encountered while retrieving the domain nameservers. Please contact support. " A total scam! They'll just get your money and then log you out.

dont know what this account is and I can not get anyone on the phone to figure things out. This is a scam

In July of 2024 I signed up for web hosting after several chats with these guys, who assured me that migration of my existing websites was no big deal. In September of 2024 it was determined that they had completely lost one of my websites, only partially migrated one other one, and did properly migrate the remaining three websites. I also transferred two of my three domains to them. In November of 2024 I made the decision to move to a new host due to repeated issues with downtime, back end issues, website issues, and general hosting problems. I began the process of moving my domains to a new registrar, and my websites to a new host, however, Rad Web Hosting starting making moves to block transfers and cause issues. I was able to get all of my websites transferred, but only one of my two domains transferred. As of 09DEC24, Rad Web Hosting has been holding my domain (iamdigitaldaniel.com) 'hostage'. They won't say why, they won't release it, they won't provide any services or allow me to manage it (even when my billing was up to date!), and they won't respond to numerous regulatory complaints.

TLDR: They were quick to respond when they were taking a payment but incredibly slow after I paid. They caused a 7 day delay while I was trying to reach them through multiple tickets and live chat. When they finally decided to refund me, they sent the refund to my ACCOUNT CREDITS and not the original currency I paid with. They also lowered the refund amount due to the delay THEY caused. I purchased a server about 3 days ago for $307. I spoke with the CEO Scott over live chat and he was very responsive and kind, explaining how their server is fit for me etc. and promised me a refund in case things don't work out for whatever reason. After I had purchased the server, I started using it only to realize that IPv6 isn't properly configured and I was unable to ping or make HTTP requests over IPv6 with it. I told this to Scott over live chat and it became obvious he wasn't equipped to resolve my issue. We spoke until he had to end his shift and I ended up having to attempt to fix the issue myself by messing with the network configuration on the server which I hadn't signed up for. I managed to ping over IPv6 but I still can't make HTTP requests which is a huge deal breaker for me. It was clearly outlined in my requirements for the server to them before I paid that I want to make HTTP requests over IPv6 and that was the only reason I got the server so I'm currently unable to use it for anything. It has been 2 days and I haven't gotten a single response from Rad Web Hosting through their live chat since Scott ended his shift the day they sold the server to me. The only time I got a response through live chat was today when I reached out to them through live chat by using a different IP and identifying myself as someone else in their live chat Email and Name prompts. I know they're available. It's also not the weekend so they have no reason to be ignoring a customer who paid $307. Yesterday, I got a response on a ticket from Ron at Rad Web Hosting but the first response, to put it simply, was "the server is working". When I said it's not, Ron asked me for output of the `ip addr` command on the server. I sent him the output of the command and told him that he can access the server and fix it since I was going to sleep but I haven't gotten any replies to my ticket since then, despite bumping it multiple times and voicing my annoyance. I need a server deployed and doing work as soon as possible and I don't have the time to wait for days for them to resolve a simple networking issue with their server they should be equipped to fix. I see that you guys respond to reviews on TrustPilot so I would like to say here, I am willing to fix my rating if you either refund me or resolve the issues with my server. Edit 1: They're ignoring my request for a refund (they have a 30 day money back guarantee I'm eligible for) Edit 2: After they delayed my refund for about a week, they finally refunded me but to ACCOUNT BALANCE? This was not the deal. And they also reduced the refund amount due to the delay THEY CAUSED. Edit 3, In reply to their reply: I did not read the refund policy because I was in chat with you, Scott, and you did NOT tell me about the part of the refund policy that states that the refund would go to account credits. I'm sure you can figure out a way to convert dollars to crypto, the same way you're converting crypto to dollars, for my refund. Also, notice how you never mentioned the fact that you ignored me for days and left me with a broken server, there is no excuse for that. And the "employee"/"team member" you're talking about is You, Scott. You don't have any employees, I'm assuming "Ron" is you, too. Are you ashamed of that so you refer to yourself in third person? Your "company" is a scam, you don't have any high quality services and you provide the bare minimum to satisfy people with very low requirements. So, for anyone reading this; if you require the bare minimum and just need a $5 server, by all means go with them. But if you need a server capable of doing serious work, do not under any circumstance give them a chance.

I will give my honest review about this company. Before buying any of their products the support team were there and very helpful throughout the migration process and they had a somewhat good of a service they provide whether it was the hosting or the customer service. Things began to take a little shift when I bought their service they began treating me in a way where like I purchased the services with their money. Sometimes it even got to the point where the "support" team told me to just "google it" when it was literally their job to help me with whatever things I needed from them. Support team along with the CEO Scott were sometimes moody with me and looked like they genuinely hated what they were doing so funnily I used to go to my old hosting website Namecheap and ask them for help which I give them all my respect did help me and provided me with all the help that I needed. Now we go to the refund issue. Because of their poor customer serice I decided to migrate back to Namecheap because of the poor customer service so naturally I requested a refund. My initial payment was $31.46 as I was testing out the waters for my hosting business and when I requested the refund I got ‪$8.98... That is 28.27% of the original price. They said it was for 3rd party licenses and apps which is basically WHMCS license and WHM which by the way, when I got my refund from my first migration from Namecheap they deducted $8 while Rad Web Hosting deducted around $22. I will tell you how it is this is a scam and this is a way to block someones "30-day money back guarantee" for their own gain. Also, for anyone, let me give you a heads up since they have wonderful refund policies, they have PayPal automatic payments on so even if you get the bread crumbs of your money they have an automatic payment running in the background. I do not recommend this company to anyone.

you did not answer my question