Radisson REDReviews of radissonred.com

THIS IS THE EMAIL THAT WAS SENT TO THE HOTEL: I spoke to the concierge Thursday 09.02.23 in the morning before leaving the hotel. (Steve) he asked me to email. We arrived on Wednesday night to stay at the RR hotel at Heathrow before departing to NYC Thursday morning When arriving at the hotel, there wasn't any parking spaces atall.... unless we left the car around the back at the conference centre where nobody else had parked and was deserted! (i was not going to leave a range rover there with luggage in it for it to get broken into) I explained to the gentleman on the front desk there wasn’t any spaces and i have had to put it on the end, but have not blocked anyone in (like a lot of other people had done) and i would move it in the morning. He was very off and shirty and said "well its at your own risk and you may receive a fine" he wasn’t helpful atall and I didn’t expect this kind of response from a respectable hotel chain! We had luggage and it was freezing and he didn’t offer any solution to help me if i was to park around the back, or let me know a cut through. Already i was discouraged! When getting to our room 4202.... it was right by the lifts (I had stated on the booking when it gave you the option quite room not by lifts) When entering it was a disabled room (which was fine) but it had a interconnecting door to next room. The walls were so thin i could hear the man’s conversation next door. We then didn't have any water in the room and had to ring housekeeping, they delivered but this really isn’t very good service When settling down we then couldn't find the TV remote, searched everywhere and then had to ring housekeeping again…. Then waited another 20mins for a remote to bought up to the room! During the night (not your fault) but the quality of rooms are… the gentleman next door was “up all night” shall we say! Not the best sleep before supposed to be going away the next day! The following morning my partner wasn’t very well, and unfortunately we had head home rather then Heathrow airport. I explained to Steve the concierge when leaving the hotel about the experience and also letting him know our car wouldn’t be in the carpark for the specified time we had booked it in for – due to having to abandon our holiday! He said to contact him for when we rebook our trip (which will be soon) and he will sort the hotel and parking out. Overall I have been so unimpressed with this quality of service I have received staying at this hotel, I am quite a frequent flyer and I have used and along with many more hotels at the airport to make the holiday experience more enjoyable. STILL WAITING 1.5 MONTHS LATER FOR A RESPONSE AND OUTCOME- 6 EMAILS FROM CUSTOMER CARE @ RADISSON (TELLING ME IT WAS GOING TO GET LOOKED AT) BUT NOTHING ELSE

I stayed at the Radisson Miami two days ago. I was charged a late fee after checkout without them telling me what late fees are applied ahead of time when I requested late checkout and it was granted. I checked out beforehand and still was charged. Petty buisness practices. Not what I expected from a Radisson. Absolutely terrible

Stayed at the Radisson Red Cape Town - great hotel , customer service second to none. Will be going back loved Cape Town and this Hotel. Credit where credit is due well done to the Red in CT 😁👏👏👏

Stayed at Heathrow. Accidently left watch in the room. Told them within 30 minutes of leaving but told to send email as they wouldn't deal with it over the phone. So sent email and received reply next day to say my enquiry had been sent to housekeeping. Then received a voicemail and told to collect. On return called to collect but after 2 hours wait told couldn't find it. Operations Manager Chris Spencer was dismissive and really not bothered. Told to write email. 2 emails later still no reply. So who stole the watch??? Restaurant closed so bar food only open. Food overpriced, slow service, small portions and not hot on delivery. Hugely disappointing Service from reception cold and unwelcoming. Queue unbelievably long and slow. Basically the worse service possible ever experienced anywhere we've travelled in the world. Really the worst! Didn't think Faulty Towers could be reinvented! Radisson have been removed from our company approved places to stay. NEVER stay here again!

Halle was great

Planned to stay at this hotel in Vienna for the weekend. Since the plane was delayed, I arrived only at midnight, I was very tired from the road. Already at the reception I found out that it turns out that you can only pay with a card. I only had cash with me. The girls refused to let me in. As a result, I had to look for another hotel at night.... I received many letters before the trip with different offers from the hotel, but nowhere was it indicated that payment was only by card.

DO NOT STOP HERE. stopped here for 1 night and parked car there for 15 nights while me and my husband went on our honeymoon. Got back on the 4th of January and someone had stolen our number plates and driving round with them on. a police incident was reported on the day and got told a refund would be processed on monday. and now the hotel are saying they arent responsible for it and wont be getting a refund.

Stayed at Radisson red at Heathrow UK for an evening. Long queues at check in followed by an unacceptable hours wait in between ordering a meal and it eventually coming. Poor value for money as essentially microwave type meal. Our room was freezing cold but nobody answered the phone when we rang reception several times to complain. When we mentioned poor service at check out we were told they were short of staff and advised to email our concerns. They replied by offering a complimentary breakfast which wasn’t appropriate as leaving early for airport. Refused any form of refund but eventually agreed not to charge for the evening meal. Overall a very poor experience and they could not care less when you have cause to complain.