Jeg må desværre tilslutte mig de dårlige anmeldelser.
Én ting er, at hotellet fremstår noget slidt, at der er støj fra vejen, og at der på en varm sommerdag ikke er mulighed for aircondition. Men det klart værste ved opholdet var, at vi efterfølgende fik en parkeringsafgift — selvom vi havde booket og betalt parkering via hotellet.
Jeg vil derfor på det kraftigste advare andre gæster mod den parkeringsordning. Efter min opfattelse lever hotellet slet ikke op til sit ansvar for at sikre, at gæsterne får den nødvendige information og registrering, når parkering sælges gennem hotellet.
Kort fortalt: Hotellet vil refundere det beløb, vi betalte til dem for parkering, men selve parkeringsafgiften hæfter vi selv for. Hotellet fralægger sig ansvaret, selvom parkeringen var købt og betalt via dem.
Det efterlader desværre et meget dårligt indtryk af både service og ansvarlighed.
MEN beliggenheden er perfekt!
BG
B G.
Hotel Radisson RED Madrid
Hotel Radisson RED Madrid.
The service standards and staff supervision at this hotel are not managed effectively enough.
A comfortable hotel stay is shaped by many factors, but above all by the quality of service and the attention shown to guests. Unfortunately, our experience at this hotel did not meet expectations.
We selected this property primarily because of its convenient location. However, our arrival was not particularly welcoming. The automatic entrance doors were not functioning properly, and we had to wait outside until other guests exited the building. Although a concierge was present nearby, no assistance was offered.
The check-in process was also problematic. Our reservation, made through Booking.com, could not initially be located. Rather than requesting additional information, such as the booking reference number or confirmation email, the receptionist simply stated that the reservation was not in the system.
The reception area itself felt somewhat overcrowded, as several administrative staff members were seated around the front desk. This created a less professional atmosphere than one would normally expect.
When we were shown to the elevator, no explanation was provided regarding the use of the key card required to operate it. The staff member left before we had the opportunity to ask any questions.
The following day, we requested assistance in arranging a taxi. Instead of helping us directly, the receptionist gave vague directions to a taxi stand and suggested that we return if we were unable to find it. Another employee, who appeared to hold a supervisory position, was present but did not offer any assistance. As it turned out, the taxi stand was located some distance away and was not easy to find without clear instructions.
The breakfast service was also disappointing. The food selection was rather limited, and several tables had not been cleared despite the breakfast period being in progress.
In addition, although numerous tables were available, guests were not permitted to choose their own seating and were directed to specific tables instead. This policy felt unnecessarily restrictive and detracted from the overall dining experience.
Throughout our stay, there appeared to be a lack of supervision and a limited focus on guest service. A senior staff member was frequently present near reception, seemingly observing operations, yet no visible effort was made to address guest concerns or improve service quality.
Overall, our stay was disappointing. It is rare that we regret a hotel booking so soon after arrival, but unfortunately this was one of those occasions. Based on our experience, we would not choose to stay here again and would be hesitant to recommend the hotel to travelers who place a high value on attentive service and professional hospitality.
CL
Cliff
Check in was painfully slow
Check in was painfully slow. Many stations with no one working. The HVAC in the room would not work. Black mold in the shower. Paint chipping and veneer peeling off in the bathroom
IT
Irene T.
Desværre noget skuffet.
Desværre noget skuffet.
Sidste år boede vi på Radisson Red, hvor der var wellness og swimmingpool.
DERFOR skulle vi bo der igen i år, men vi endte på Radisson Red med Whisky i jer som underboere, hvor man kunne mærke musikken i sengen, så meget svært at sove. og vi havde reserveret med udsigt over floden, men vores vinduer var så små, at man ikke kunne se særligt meget af floden.
Vi er så skuffede over, at vi SKAL ikke bo på et af jeres hoteller næste gang, vi tager til Gdansk.
Samt
GS
Greta S.
The Sound of Silence
At the time of writing I haven’t even been able to get through to the Radisson Red Heathrow with some specific questions. Twice no one has called after selecting the call-back option. And no one answers any of the other options. I’m enquiring about the all-in parking package but after reading the reviews here I’ll go elsewhere. Know what Radisson? 99% of dissatisfied customers don’t complain, they just walk away. So imagine how much worse your problem is based on the bad reviews here.
NS
Nikki S.
Visited the Oui Bar at Radisson Red in…
Visited the Oui Bar at Radisson Red in Glasgow on 6th December for food. £13.95 for macaroni cheese, so runny a spoon was required plus £4.95 for chips to go along with it. Chips were oversalted and inedible. Vegan pizza, consisted of pizza base, tomato sauce and 4 basil leaves. No vegan cheese whatsoever and only other vegan option on the menu was a salad. Extortionate prices for mediocre food. Never again.