RadilumReviews of radilum.com

Response from RadilumOct 16, 2026

Dear Lisa, Thank you so much for taking the time to share your feedback! We are thrilled to hear that you love your new light fixture and that it arrived safely and well-packed. It is also wonderful to know that our team was able to keep you updated throughout the process. At the same time, we completely understand your frustration regarding the extended shipping time. We appreciate your honest feedback about providing clearer transit estimates upon ordering. We are actively working to improve the shipping information on our website so that our customers know exactly what to expect right from the start. Thank you again for your patience and for choosing Radilum. We hope you enjoy your new light for years to come! Best regards, Miya Customer Service Team

Response from RadilumOct 16, 2026

Dear Michael, Thank you for your review and feedback regarding your order #RD26476 for the Beaubien Atelier Chandelier. We are glad you appreciate the unique design of the fixture, but we are deeply sorry to hear about the damaged brass finish, the difficulty with installation, and the long shipping time. We want to make this right for you immediately. Our customer service team has already sent a private email to your inbox to discuss options for resolving the damaged finish and to assist with installation guidance. Please check your inbox so we can resolve this to your complete satisfaction. Best regards, Miya Customer Service Team

Response from RadilumOct 15, 2026

Hi, Thank you so much for taking the time to share your review! We're thrilled to hear that you love your new ceiling fans and that the installation went smoothly for your electrician. Knowing that our products hit the mark on both design and functionality truly warms our hearts. Enjoy the cool breeze, and please feel free to reach out if you ever need anything else in the future! Warm regards, Customer Support Team

Response from RadilumOct 16, 2026

Dear Kristy, Thank you so much for your kind review and for sharing your experience with us!We are delighted to know that our customer service team provided helpful support and kept you informed about your shipment. Regarding your second item, since products are sometimes processed in different parcels to ensure safe packaging, they may arrive in separate shipments. We have already sent a private email to your inbox with the updated tracking details for your second item so you can follow its delivery status. Thank you for your patience and for choosing Radilum. Please feel free to reach out to us directly if you have any further questions! Best regards, Customer Service Team

Response from RadilumOct 14, 2026

Dear Customer, Thank you for sharing your feedback, and we’re very sorry that the shipping experience was so frustrating. We completely understand your disappointment, especially when other orders placed around the same time arrived much sooner. Although international shipping times can vary depending on the shipping method, customs processing, carrier capacity, and final-mile delivery, we understand that this does not make the long wait any less frustrating. We sincerely apologize that your Radilum order took much longer than expected and that this affected your overall experience with us. We appreciate you taking the time to share this feedback. We are continuing to work with our logistics partners to improve shipping efficiency and provide clearer delivery expectations for our customers. Best regards, Diana Customer Service Team

Response from RadilumOct 13, 2026

Hi, Thank you for your candid feedback and for recognizing the effort of our customer support team. We sincerely apologize for the prolonged wait time and the inconvenience it caused with your project schedule and electrician appointments. Because this fixture was temporarily out of stock, it had to be crafted individually in production, which unfortunately extended the total fulfillment timeline significantly beyond our standard window. We completely understand how frustrating this delay was for you. Please be assured that we are actively optimizing our inventory management and updating our communication workflow to ensure transparent and accurate timeline expectations from day one. We truly value your patience and support. If there is anything further we can do to assist you, please do not hesitate to contact us at [email protected]. Best regards, The Radilum Team

Response from RadilumOct 12, 2026

Hi, Thank you for your feedback, and we sincerely apologize for the long wait time you experienced with your order. We checked your order details and see that it was placed on August 24 and delivered on October 8. While total transit time was just under 6 weeks—which falls within our standard estimated shipping window of 4–6 weeks—we completely understand that waiting for international freight can feel long! Our customer support team will be reaching out to you via email directly to follow up and see how we can make this right for you. Thank you for your patience and for bringing this to our attention. Sincerely, The Radilum Team

Response from RadilumOct 12, 2026

Hi, Thank you so much for your 5-star review! We are thrilled to hear that you had a smooth ordering experience and that your delivery arrived right on schedule. Ensuring a seamless process from checkout to delivery is always our top priority. We hope you love your new lighting! Please feel free to reach out if you ever need anything in the future. Warm regards, The Radilum Team