RadilumReviews of radilum.com

Response from RadilumOct 24, 2026

Hi,Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by the design difference you noticed after installation. We hope you are feeling much better now! Please rest assured that even though the fixture has already been installed, we will not leave you stranded. We truly care about your experience and want to make sure your space looks just as you envisioned. Our customer support team has sent an email to your address to follow up directly. Please reply to our email with a photo of the two fixtures side by side, and we will work out a satisfactory solution for you right away (whether that is finding the exact matching batch, sending a replacement, or arranging a proper resolution). Warm regards, Radilum Customer Care Team

Response from RadilumOct 16, 2026

Hi, We’re sorry to hear that your experience with this order did not meet your expectations. Regarding the delivery time, your order was placed with our standard shipping method, which has an estimated transit time of approximately 4–6 weeks after shipment. This timeframe is provided during checkout so customers can review the expected delivery schedule before completing the order. For the installation, the Sheridan Wall Lamp has a narrower wall plate, and the relevant mounting dimensions are listed on the product page. For customers in the U.S. and Canada, where a standard junction box is commonly around 4 inches in diameter, we also provide an optional 4.7-inch round mounting cover to help fully conceal the junction box if needed. We would also like to clarify that returning the fixture is absolutely possible. Our return policy clearly explains the return process and applicable shipping responsibility. We also explained these return arrangements directly by email and provided alternative solutions to make the process easier. We appreciate your feedback and will continue working to make our product and installation information as clear as possible for future customers. Best regards, Diana Customer Service Team

Response from RadilumOct 16, 2026

Hi, Thank you for taking the time to share your feedback and for your kind words about our lamp designs. We truly appreciate your support and sincerely apologize that your shopping experience did not fully meet your expectations, particularly regarding delivery times, shipping fees, and order updates. We would like to take this opportunity to clarify our shipping options and address your concerns. Free Standard Shipping: We offer free standard ocean shipping on all orders, with no additional shipping fees. Expedited Shipping: For customers who prefer faster delivery, we also offer optional expedited air shipping at an additional cost. While this option is displayed during checkout, we understand that the differences in shipping methods, costs, and estimated delivery times could be communicated more clearly. We are currently working to improve our checkout experience and shipping policy information to make these details easier for customers to understand before placing an order. Order Tracking and Communication: We sincerely apologize if our shipping updates were not as timely or informative as you expected. We are also actively improving our order tracking and customer support processes to provide clearer, more consistent updates throughout the delivery process. Your feedback is extremely valuable to us and helps us identify areas where we can do better. We genuinely appreciate your patience and understanding as we continue working to improve our services. Thank you again for sharing your experience and giving us the opportunity to improve. We hope to provide you with a much better shopping experience in the future. Warm regards, Customer Support Team

Response from RadilumOct 12, 2026

Hi, Thank you for your feedback, and we sincerely apologize for the long wait time you experienced with your order. We checked your order details and see that it was placed on August 24 and delivered on October 8. While total transit time was just under 6 weeks—which falls within our standard estimated shipping window of 4–6 weeks—we completely understand that waiting for international freight can feel long! Our customer support team will be reaching out to you via email directly to follow up and see how we can make this right for you. Thank you for your patience and for bringing this to our attention. Sincerely, The Radilum Team

Response from RadilumOct 11, 2026

Hi, We’re very sorry that the lead time was much longer than you expected. We understand how frustrating it can be to wait longer than anticipated for an order. We truly appreciate your feedback and are continually working to improve both our delivery timelines and communication so customers have clearer expectations before ordering. We apologize again for the disappointing experience. Best regards, Hazelle Customer Service Team

Response from RadilumOct 9, 2026

Dear Rona, We sincerely apologize for your disappointment and the inconvenience caused. We would like to clarify that our customer service team has been in ongoing communication with you regarding this matter, and we have sent you emails to discuss possible solutions. We remain committed to resolving your concerns. Could you please check your email inbox, including your spam or junk folder, for our latest message? We look forward to your reply and hope to reach a satisfactory resolution. Best regards, Radilum Customer Service Team

Response from RadilumOct 8, 2026

Hi, Thank you for your review. We are very sorry that the light fixture did not meet your expectations in terms of quality and materials. Glad to hear our team provided quick help with your shipping tracking, but we want to ensure you are 100% satisfied with your order as well. We will reach out to you directly via email to offer a proper solution. Best regards, Radilum Customer Care

Response from RadilumOct 8, 2026

Hi, Thank you for sharing your feedback, and we sincerely apologize for the delay in delivery and for not meeting your expectations regarding the product. We completely understand your frustration with the extended transit time. We hold our quality and service to high standards and want to ensure you are fully satisfied with your purchase. We have reached out to you directly via email to offer a solution and assist you further with this order. Warm regards, The Radilum Team