RadilumReviews of radilum.com

Response from RadilumOct 17, 2026

Hi， Thank you so much for taking the time to share your review! We are thrilled to hear that the light turned out perfect for your kitchen. We appreciate your feedback regarding the provided bulb brightness—we include standard warm testing bulbs with our fixtures, but we’re glad it was easy for you to swap in a higher-wattage bulb to suit your kitchen lighting needs! Thank you so much for your patience and understanding regarding the shipping timeline, and we’re so happy to know that the final result was well worth the wait. It was a pleasure serving you, and we hope you enjoy your new kitchen lighting for many years to come! Warmest regards, Customer Service Team.

Response from RadilumOct 17, 2026

Hi, Thank you for taking the time to share your review! We sincerely apologize that your order took longer than expected to arrive, but we are glad to hear that our tracking updates were accurate and helpful throughout the transit process. We appreciate your patience and understanding as we work on optimizing our shipping timelines. If you ever need anything else for your home lighting, please don't hesitate to reach out! Warm regards, Customer Care Team

Response from RadilumOct 17, 2026

Hi, Thank you so much for taking the time to share such a lovely 5-star review! We are thrilled to hear that your marble lamp exceeded your expectations and arrived in perfect condition. Natural marble pieces are truly special, so our packaging team takes extra care—including custom wooden crating—to ensure every order arrives safely at your home. Your kind words mean the world to our entire team. We look forward to welcoming you back to Radilum for your future lighting projects! Warmest regards, Customer Care Team

Response from RadilumOct 17, 2026

Hi, Thank you so much for taking the time to share your review! We sincerely appreciate your patience while waiting for your chandelier to arrive. We are delighted to hear that our communication met your expectations and that you feel the chandelier was well worth the wait. Knowing that you are pleased with its excellent quality means everything to our team! Thank you again for choosing Radilum. If you ever need anything else for your future projects, please feel free to reach out anytime! Warmest regards, Customer Care Team

Response from RadilumOct 17, 2026

Hi, Thank you so much for sharing your wonderful experience! We completely understand that international shipping and return options can bring hesitations, so we are thrilled that our team could provide the photos and support needed to give you peace of mind for your new master bath remodel. Hearing that the lights look gorgeous and arrived safely in exceptional packaging means the world to us! Thank you again for your trust and kind words. Enjoy your newly remodeled space! Warmest regards, Customer Care Team

Response from RadilumOct 16, 2026

Hi, We’re sorry to hear that your experience with this order did not meet your expectations. Regarding the delivery time, your order was placed with our standard shipping method, which has an estimated transit time of approximately 4–6 weeks after shipment. This timeframe is provided during checkout so customers can review the expected delivery schedule before completing the order. For the installation, the Sheridan Wall Lamp has a narrower wall plate, and the relevant mounting dimensions are listed on the product page. For customers in the U.S. and Canada, where a standard junction box is commonly around 4 inches in diameter, we also provide an optional 4.7-inch round mounting cover to help fully conceal the junction box if needed. We would also like to clarify that returning the fixture is absolutely possible. Our return policy clearly explains the return process and applicable shipping responsibility. We also explained these return arrangements directly by email and provided alternative solutions to make the process easier. We appreciate your feedback and will continue working to make our product and installation information as clear as possible for future customers. Best regards, Diana Customer Service Team

Response from RadilumOct 16, 2026

Hi, Thank you for taking the time to share your feedback and for your kind words about our lamp designs. We truly appreciate your support and sincerely apologize that your shopping experience did not fully meet your expectations, particularly regarding delivery times, shipping fees, and order updates. We would like to take this opportunity to clarify our shipping options and address your concerns. Free Standard Shipping: We offer free standard ocean shipping on all orders, with no additional shipping fees. Expedited Shipping: For customers who prefer faster delivery, we also offer optional expedited air shipping at an additional cost. While this option is displayed during checkout, we understand that the differences in shipping methods, costs, and estimated delivery times could be communicated more clearly. We are currently working to improve our checkout experience and shipping policy information to make these details easier for customers to understand before placing an order. Order Tracking and Communication: We sincerely apologize if our shipping updates were not as timely or informative as you expected. We are also actively improving our order tracking and customer support processes to provide clearer, more consistent updates throughout the delivery process. Your feedback is extremely valuable to us and helps us identify areas where we can do better. We genuinely appreciate your patience and understanding as we continue working to improve our services. Thank you again for sharing your experience and giving us the opportunity to improve. We hope to provide you with a much better shopping experience in the future. Warm regards, Customer Support Team

Response from RadilumOct 16, 2026

Dear Joyce, Thank you for taking the time to share your feedback with us! We are delighted to hear that you love the design of your new light fixture and appreciated our team's quick responses. Regarding the delivery timeline, we would like to explain that when an item is currently out of stock in our local overseas warehouses, it is crafted and dispatched directly from our primary manufacturing facility in Asia. We understand that this added international transit time can be frustrating, and we apologize for any inconvenience caused. We are actively working to make our shipping locations and estimated delivery times even clearer on our website so that our customers are fully informed before placing an order. Thank you again for your valuable feedback and patience, and we hope you enjoy your beautiful new light! Best regards, Miya Customer Service Team.