RadilumReviews of radilum.com

Response from RadilumSep 20, 2026

Dear Debra, Thank you so much for your wonderful five-star review and for your continued trust in Radilum! We are absolutely thrilled to hear that you love your new light fixtures and that their quality and design were well worth the wait. Knowing that you've already placed a second order for 5 more fixtures truly means the world to our team! We also appreciate your patient understanding regarding the lead time. As each of our lighting pieces goes through detailed craftsmanship and rigorous quality inspection before dispatch, we are always working hard to optimize our processing timelines without ever compromising on quality. We are already prioritizing your new order, and we can’t wait to deliver more beautiful lighting to your home! Please feel free to reach out to us anytime if you need any assistance with your upcoming shipment. Warmest regards, Miya Customer Care Team | Radilum

Response from RadilumSep 19, 2026

We are very sorry to hear about your concern regarding your delivery. We completely understand your frustration after waiting for several weeks. However, according to the latest FedEx tracking information, your package shows as delivered on September 17, 2026 at 4:29 PM. We will also contact you directly via email to confirm the delivery details and help verify the situation. Please kindly check your inbox, and we will work with you to resolve this as soon as possible. Thank you for your patience and understanding.

Response from RadilumSep 19, 2026

Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience caused during your order process. We completely understand your disappointment, especially after having to make multiple selections due to the availability issues. Unfortunately, some items became unavailable after your initial selections, and we are truly sorry that this caused delays and limited your options. Regarding the tracking updates, we would like to clarify that our international shipments use a two-stage transportation process. The package first travels internationally before being handed over to the local carrier for final delivery, so tracking information may not update frequently during the international transit stage. We also apologize that the extended timeline affected your project schedule and final inspection deadlines. Our team did stay in contact with you through email regarding the order updates, and we appreciate your patience throughout the process. Your feedback is very important to us, and we are continuously working to improve our inventory management, communication, and shipping experience. We truly hope to have the opportunity to provide you with a smoother experience in the future.

Response from RadilumSep 18, 2026

Dear Customer, We are truly sorry to hear about your frustration regarding the delivery delay. We would like to clarify that we have not ignored your requests or failed to assist you. We have been communicating with you and trying to provide solutions throughout the process. Your package has already been shipped and is currently in transit, so unfortunately, we are unable to cancel the order at this stage. Once an order has entered the shipping process, we cannot recall the package or stop the delivery. We completely understand that the waiting time has been disappointing, and we sincerely apologize for the inconvenience caused. We have also discussed possible solutions with you and have been doing our best to assist based on the situation. Thank you for your patience and understanding. We truly appreciate your feedback and hope to have the opportunity to resolve this matter properly. Best regards, Diana Customer Service Team

Response from RadilumSep 18, 2026

We sincerely apologize for the inconvenience and frustration caused by this situation. The missing chains were an oversight on our side, and we completely understand your disappointment. We have already reached out to you by email and are actively working on a solution to resolve this matter for you. We truly value every customer’s experience and always strive to provide both quality products and reliable support. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

Response from RadilumSep 18, 2026

Thank you so much for your kind words! We truly appreciate you taking the time to share your feedback with us. We are delighted to hear that you are happy with the quality of your new light fixture. Your satisfaction means a lot to our team, and we are grateful that you chose us for your lighting project. We hope the lamps brings a beautiful atmosphere and warmth to your space for many years to come. Thank you again for your trust and support!

Response from RadilumSep 17, 2026

Hi, Thank you for sharing your feedback. We are sincerely sorry to hear that the Halophane Brass Wall Lamps did not meet your quality expectations. We hold our lighting craftsmanship to very high standards, and we deeply regret that your experience fell short. We have sent an email directly to your inbox to learn more about the specific issues you encountered and to offer an immediate resolution (replacement or refund options). Please check your email so we can make this right for you as quickly as possible! Warm regards, Radilum Customer Support Team

Response from RadilumSep 19, 2026

Dear KT, Thank you so much for your kind review and 5-star rating! We are thrilled to hear that you love your new light fixtures and that everything arrived in perfect condition. Ensuring our lighting brings beauty to your home safely is always our top priority. If you ever need anything else in the future, please don't hesitate to reach out. Enjoy your wonderful new space! Warm regards, Miya Customer Care Team