RadilumReviews of radilum.com

Response from RadilumSep 26, 2026

Hi, Thank you so much for taking the time to leave us such a detailed and honest 5-star review! We are thrilled to hear that you experienced prompt, helpful customer service and that you are satisfied with the quality and value of our lighting fixtures. We also truly appreciate your understanding regarding international return logistics with our Asian fulfillment center. Your thoughtful advice is super valuable to our future shoppers! Thank you again for choosing us, and we hope your light fixtures bring warmth and beauty to your space for years to come. Please don't hesitate to reach out if you ever need anything in the future! Best regards, The Radilum Team

Response from RadilumSep 26, 2026

Hi, Thank you so much for taking the time to share your positive 5-star review on Trustpilot! Knowing that you are satisfied with our customer service and communication truly means the world to our team. It was an absolute pleasure assisting you with order #RD29667. If you ever need any assistance or have questions in the future, please don't hesitate to reach out to us anytime! Warm regards, Customer Support Team

Response from RadilumSep 26, 2026

Hi Thank you for sharing your feedback with us. We sincerely apologize for the frustration caused by the longer-than-expected delivery time and any inconvenience this may have created for your project schedule. We completely understand that having clear information about product availability and estimated timelines is very important when planning an installation. We appreciate you bringing this to our attention, and we are actively working on improving our communication process, including providing clearer inventory status and production timelines before customers place their orders. Our team has reached out to you directly by email to better understand your experience and discuss a suitable solution. Thank you again for your feedback. It helps us continue improving our service and customer experience. Best regards, Hazelle Radilum Customer Support Team

Response from RadilumSep 25, 2026

We are sorry to hear about your experience and apologize for the inconvenience caused. We have reached out to you by email to better understand the issue with your picture light installation and adjustment. Once we receive more details and confirm the situation, we will do our best to provide a suitable solution. Please kindly check your email and reply to us when convenient. We appreciate your feedback and the opportunity to assist you. Thank you for your understanding. — Radilum Team

Response from RadilumSep 25, 2026

Thank you so much for your wonderful review! We truly appreciate your kind words and are delighted to hear that you love the lamp and that it exceeded your expectations. Your support and feedback mean a lot to us. We will continue working hard to improve our products, service, and delivery experience. Thank you again for choosing us! ❤️

Response from RadilumSep 24, 2026

Hi, Thank you so much for taking the time to leave us such a wonderful 5-star review! Please don't say that at all—we are always more than happy to help! Guiding you through your lighting questions and ensuring everything turns out perfectly for your home is what our team loves to do. We are so thrilled to hear that you love our alabaster products as much as we do. Thank you again for your trust and support, and we look forward to assisting you with any future lighting projects! Warmest regards, The Radilum Team

Response from RadilumSep 23, 2026

Hi, Thank you for bringing this to our attention, and we are so sorry to hear that your package arrived with damaged lampshades. We take full responsibility for transit issues and want to resolve this for you immediately. Our customer support team has reached out directly to your email to arrange a free express replacement for the damaged shades. Please check your inbox when you have a moment, and we will get this taken care of right away! Best regards, Radilum Customer Support Team

Response from RadilumSep 22, 2026

Hello, Thank you for your feedback. We sincerely apologize for any inconvenience or disappointment your recent order has caused. We always place great importance on product quality and customer satisfaction. We would like to clarify that we strictly adhere to our store policy when processing returns and will never refuse a reasonable return request for damaged goods. We have contacted you via email and offered several solutions for you to choose from. We sincerely apologize for any misunderstandings that may have occurred during our previous communication and are committed to resolving this issue properly to your satisfaction. Please reply to our latest email so that we can assist you in processing your request immediately. Best regards, Customer Support Team