Rack Room ShoesReviews of rackroomshoes.com

I purchased a pair of sneakers from Rack Room Shoes despite their website having NO item description - just pictures. I couldn't determine the fit until I received them. I now want to return the sneakers, and I didn't think it would be an issue to do so, but I was WRONG. I don't live near a store to be able to return in person, and Rack Room Shoes expects customers to pay for return shipping, which is just appalling. I'm extremely disappointed with the return policy. As a major company, this is unacceptable. This was my first and only purchase from Rack Room Shoes. I will not be purchasing from them ever again.

I recently purchased two pairs of shoes from your website during a sale and also received an additional $10 off as a new customer. Since your nearest store is approximately 50 miles from my home, I chose to order online rather than spend the time and gas driving there. Unfortunately, when the shoes arrived, they were too small. I reluctantly made the 50-mile trip to the store to do what I believed would be a simple even exchange for the correct size, only to be told that I would need to pay more for the exact same shoes. I was informed that the online pricing differs from the in-store pricing. I found this extremely frustrating and confusing. In fact, hearing that only reinforced why I chose to shop online in the first place. I asked to speak with a manager, and after waiting for one to be contacted, I was disappointed to find that he would not make any exception or accommodation. While the price difference was only $5.18, that is not the point. I should not have been expected to pay additional money for an even exchange of the exact same item in a different size. After driving such a long distance and explaining the situation, I was honestly shocked that no effort was made to help resolve the issue. As a result, I wasted time and gas, received disappointing customer service, and ultimately left with shoes I cannot wear. I would still like to exchange them for the correct size, but I do not feel it is right to be charged extra for what should be an even exchange.

Bought a pair of sneakers at your shoe store, and when I wore them the sneakers started hurting my feet. So I returned them. The young lady came over and no conversation but she said to me in a not so kind attitude, we can’t take back sneakers that have been wore. Excuse me ,but how did I know that they would not work for me until I wore them! I wore them around my house! She was very very rude and I asked her was she having a bad day in a kind of joking way. She looked straight at me and said very sassy and said No Do I Look Like IT. But before the conversation with the sneakers she looked pissed coming to the register. When she did come to the register there was no Hi and can I help you? She appeared to be mad at the world and disrespected me. I am 70 yrs old and obviously she has not been taught costumer service or to respect her elders. That in turn caused me to not even look future in the store for more sneakers or sandals as was I was intending to. All I wanted to do is leave that store and never return. Needless to say I nor anyone I know will ever patronize the store again. (COASTAL WALK MARKETPLACE) RAC-ROOM 135-9 SMITH AVE SHALLOTTE, NC

Jordyan stood out to me at the High Point store location. She does a great job assisting with keeping the store clean. She acknowledged me welcoming me in. I asked if the hiring manager was in and she kindly directed me to him. I told him I put an application in last week from a part time post. I learned from him they weren’t doing any hiring that it was just a post..I just told him it wouldn’t stop me from being a customer though. Overall the usual people there greet you and help you if you have a question!

Awful place. Last order only received one pair out of two. This order, tried to cancel immediately. They say it's been sent with FEDEX already. No tracking number, and it shows it's in process. Same with the last order. It says in process with no tracking numbers, but she said it was shipped. Terrible customer service also. Makes me sick. I want my refunds.

I heard about rack room shoes from my daughter and i found the lady that worked there was very knowledgeable and helpful.I bought 2 pairs. Thank you very much

As a family of 5 buying shoes from Rack room in is always a plus in my book. They always have a deal going on with shoes plus you earn points when you spend money purchasing their merchandise and can use those earned points toward more merchandise when you come back and shop again!

Went in to exchange shoes and was given great service by Olivia. Smooth transaction.