Paul
11.5% increase....that'll not do nicely!
I've just renewed my RAC breakdown cover but after checking my direct debits I discovered they were trying to sneak an 11.5% increase despite the fact that in 6 years I've never needed to call them out. After a call I saved nearly £25 on their quote taking it down to an affordable £37.99. RAC are a bit like insurance companies because they reward loyalty by plucking a figure out of the air and hope the customer won't notice. I also told them I don't want marketing calls or texts, because there's nothing more annoying than insistent operators who try to up-sell at every opportunity. In my world NO means NO!