Rosina's Awesome CompanyReviews of rac.com

Absolutely Unprofessional, Will never go with these again, Customer Services an absolute joke, just cancelled,

TAKING MONEY BY STEALTH !!!!!!! I was the victim of a scam 4 years ago. Since then I have insured 2 vehicles several times with no issues at all. The RAC quoted me and then sent a letter saying they wanted more money as they said I had a claim against me on the CUE data base. I Telephoned the RAC explaining that I was the victim of a scam and I had spoken to Direct Line who were my insurers then. They admitted that I was the victim of a scam and had ommited to remove the info from the data base. They said it would be removed in a couple of days. They suggested that the RAC check the CUE data base in a few days to see that it had been removed and prove that was telling the truth. The RAC refused to check the data base again and I had to pay the extra or pay £25.00 to cancel the policy which hasn't even started yet. I found their representative to be extremely unhelpful and cannot believe how they treat their customers. I also have breakdown cover with the RAC and I will never renew either of my policies with them.

Fully comp been insured 2 years running glass replacement needed due to cracked screen, they claim it takes 17 days to sourced and arranged a replacement, so I arranged it myself and as Aviva underwrite the policy I made sure with then the steps I needed to take, however Aviva are now apparently non English speaking agents predominantly french I’d say, 11 emails including my invoice and required details they are still stating they haven’t got the info needed, I even rung them and clarified the issue on the 2/10/19 and yet again I’ve got an email stating they have not received the info!! It’s now left me £248 out of pocket on top of my premium for the year because they just fanny you about! I will not be renewing with RAC or any insurers that are underwritten by AVIVA! Disgusted

Be careful when you need them they will let you down I asked them the cover my van when I phone them they said they wouldn't cover my van because it was over 3 metres they never said that when they took the money so I will never go with RAC ever again and I would rise anyone not to

A motor cycle rider kept waiting 5 hours with wife on busy dual carriageway at night. I experienced a puncture on my motor cycle at 18.30 one evening in September ,1 hour away from my home . I was told a mechanic would attend in 1 hour. Two hours later a phone call was received to tell us a recovery vehicle would be sent to take us home. Three hours later the recovery vehicle arrived t 23.30 The vehicle then collected another motor cycle and delivered that person to his home ,eventually we arrived home at 0130 next day . I then found that my motor cycle had been damaged whilst being strapped to the vehicle . It took the RAC 6 weeks to respond to my complaint . They have finally settled my claim as of 22nd December. This company appears to have abandoned the whole concept of customer service.

I have purchased a RAC car insurance for my new car through Top cash back site as they were offering £68 cash back. It was therefore cheaper than other providers at that time. Despite writing to cash back team many time, topcash back customer service now informed me that RAC refused to pay my cash back. This review is not about Topcashback site, they are good and try their best to get cash back for customers. RAC refused the cash back with no reason, in my opinion all they do is offer higher amount of cash back to attract customers and later does not pay and it will be then difficult for customers to cancel as the exit cost is expensive and it is an unnessary trouble. I am regret about RAC as it is a very good reputed company but doing these type of cheap and unethical marketing strategies will somehow destroy the company's hard earn reputation. As consumers we should always watch what options available and choose the reliable option to save money. I hope this review will help the customers.

Hannah when I first called I prewarned them that I was NOT with my vehicle obviously this information wasn't passed on, not my fault. In addition to this I have had no missed call to date I can show you a screenshot of missed/received calls. What a total mess, please don't lay blame at my doorstep it's all too easy to pass on the blame. Please employ more competent call handlers in future!! The guy that did eventually turn up was really useful and he managed to get in touch with me, just saying ..

I came across the RAC Car insurance on the Go Compare website. Read all the usual blurb and decided to go with them. I tried to take out the insurance on line, but no luck. The site kept freezing. I phoned them (and nearly fell asleep with the preambles) Once through, I started giving my details etc. I informed them that I had breakdown cover with them. Ah! I had come through to sales and should have gone to customer services, I would be transferred. This is where it started to go wrong. I listened to the preambles once again (wife brings coffee to keep me awake) and I still ended back with sales. After much faffing, I got to customer services. Went through all the usual and came to the question, has your car been modified beyond standard. I declared an added scuff plate to the top of the rear bumper to protect the paint work when dragging things from the boot. This had to be put to their referral dept to see if it qualified for an increase in premium. On comes the music, more music and yet more music. 10 minutes and I was about to ring off when the operator came back and informed me that the referrals dept had gone home for the evening (it was 5:30pm!!) and could I phone back the following day. I refused and suggested they phoned me. Nope, they could not do outgoing calls. I insisted most 'emphatically' and the young lady phoned me at exactly the time I had specified. Here is the good bit. The day before, my premium would have been £205 before my declaration. It had now gone up to £290!!!! £85 increase for a plastic strip on the rear bumper and NO, I did not take out the policy. Be warned, given half a chance, these guys will nail you to the floor.