Rosina's Awesome CompanyReviews of rac.com

I came across the RAC Car insurance on the Go Compare website. Read all the usual blurb and decided to go with them. I tried to take out the insurance on line, but no luck. The site kept freezing. I phoned them (and nearly fell asleep with the preambles) Once through, I started giving my details etc. I informed them that I had breakdown cover with them. Ah! I had come through to sales and should have gone to customer services, I would be transferred. This is where it started to go wrong. I listened to the preambles once again (wife brings coffee to keep me awake) and I still ended back with sales. After much faffing, I got to customer services. Went through all the usual and came to the question, has your car been modified beyond standard. I declared an added scuff plate to the top of the rear bumper to protect the paint work when dragging things from the boot. This had to be put to their referral dept to see if it qualified for an increase in premium. On comes the music, more music and yet more music. 10 minutes and I was about to ring off when the operator came back and informed me that the referrals dept had gone home for the evening (it was 5:30pm!!) and could I phone back the following day. I refused and suggested they phoned me. Nope, they could not do outgoing calls. I insisted most 'emphatically' and the young lady phoned me at exactly the time I had specified. Here is the good bit. The day before, my premium would have been £205 before my declaration. It had now gone up to £290!!!! £85 increase for a plastic strip on the rear bumper and NO, I did not take out the policy. Be warned, given half a chance, these guys will nail you to the floor.

I called out the RAC for the first time in my membership, it took me at least 5 mins to get through to them, then was told the wait would be 1 ½ hours to 4 hours! Unacceptable in my view I am now with Green Flag, with you within 1 hour or a £10 refund, much better professional service

My recent experience has been terrible problems with eurocover, customer support are arrogant. took out a 5 day cover for a trip on my motorbike, found out they only cover one call out, although i have never needed to use my cover...i need to know i am covered for all events like a breakdown and puncture. I have cancelled my policy, After checking all other companies cover multiple call outs. I will not be renewing my yearly uk cover next year.

2 cases.... My daughter and her family broke down at Exeter on their way home from holiday.... the RAC were called and the engineer could not fix the fault and would not relay the car home to Hampshire saying "it would cost the RAC too much". He wanted to take the car to a garage in Exeter to be repaired she said she could not afford to pay for it when it was repaired, his reply phone a member of your family and ask them to pay, she was not happy to have just 1 estimate and asked for a couple. He took the car away, they were on an industrial estate..... a few hours later when it was repaired he took the car back to her and her family..... the charge £165 which he said he would invoice her for. A few days later she went to the garage she would have used at home and asked them for an estimate of the cost for the repair , it was £40 less..... needless to say she is not a member of the RAC any more..... 2.... I also a number of weeks ago had (unknown to me a broken thermostat which packed up while driving ... the car overheated started to steam,I pulled over and phoned the RAC.... along came the RAC man, I told him what had happened and that I knew there was water in it when I left home a few hours before, could he help.. he looked under the bonnet with a torch and said he would follow me to my garage - 9 and a half miles away, through country lanes, he questioned why I had pulled over off the road half on to the pavement, I told him I was worried about the car steaming and it was overheating.He filled up my coolant which was empty and off we went. By the time I got to the garage - 20 minutes driving slowly--- the guy in the garage was astonished that the RAC man had let me drive - there was no water in my car and the needle was in the red, when he checked - straight away he said the thermostat had gone and the car should not have been driven that distance as the head gasket could have gone. I took this up with the RAC customer service and received a letter informing me that the patrolman had said it was a small leak in the coolant hose, it was 5 miles from my garage so there was no need for it to be relayed or towed, the case was closed. There was no answers to my questions and the actual facts of what had happend... only the patrolmans version of events. In their terms and conditions it states that "if we are unable to permanently repair the vehicle at the roadside, we will decide, BASED ON OUR TECHNICAL EXPERTISE IN BREAKDOWN SITUATIONS either to provide a temporary repair to the broken down vehicle at the roadside or transport the broken down vehicle to a destination chosen by you within 10 miles of the breakdown as measured by us.I am assuming in this case filling the car up was a temporary repair! ? I have cancelled my membership - which is not the worth the paper it is printed on and very expensive and I will go elsewhere for service... I do not wish to risk my car being wrongly diagnosed if I should need to call them again and find I have the same patrolman with his "TECHNICAL EXPERTISE".