Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can handle your order quickly and accurately, please contact us through the following channel:
Email: [email protected]
Please provide:
- Your order number
- The email address used when placing the order
We promise to do our utmost to resolve the issue for you until you are completely satisfied. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
SA
Sandra
A very disappointing experience…
A very disappointing experience unfortunately
A very disappointing experience unfortunately - the 2 powerbanks ( value 118$) I ordered came in orange instead of white and black. They are heavy and bulky, not slim as pictured on the website.
I have been asking repeatedly (4 emails) to be advised on how to proceed to initiate a return process, instead I am just repeatedly being proposed a compensation of 10$, oh and 13$ by now ;-)
And still no return process proposed!
Very stubborn service, not customer friendly at all.
I definitely wouldn't buy anything from this vendor again - please do not either!
Response from QuotationyAug 26, 2026
Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can handle your order quickly and accurately, please contact us through the following channel:
Email: [email protected]
Please provide:
- Your order number
- The email address used when placing the order
We promise to do our utmost to resolve the issue for you until you are completely satisfied. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
NA
Natasha
I was disappointed because I ordered a…
I was disappointed because I ordered a grey speaker but instead they sent a white one.
But what annoyed me the most was the cable. Not only it is very short, but it does not work. It does not charge the speaker nor the mobile.
GO
Gordon
Good service and informed each phase of…
Good service and informed each phase of the delivery.
The device is perfect for sound and charging
BA
Ba
Buyer beware!!
Ordered USB. Was never told it would take over a month to arrive. It still hasn’t arrived. Company refuses to return money due to my unsatisfactory. BUYER BEWARE!!
CH
Christopher H.
Buyer Beware Old Unwanted Products Could Be Sent
There are several inconveniences with this product, which I am not happy about as an international customer.
These are:
1. The product spent huge amounts of time sitting at sorting centres, airports or in transit. I had a special event for which I needed the device, and the late afternoon delivery left me little time to learn how to use this new product, ready to use it the next day, which I never wanted.
2. I believe I ordered the Comulytic note Pro recorder and received the AIREC smart voice recorder instead. This was a huge letdown. The products are similar, but the Comulytic has specific functions I require.
3. The initial email from your company was well-composed and made good promises of customer support. Instead, I was left with replies to emails that had me guessing whether your company was pulling a scam. I have been caught out this way before by Chinese companies.
4. Some of the features I required from the Comulytic included a 64 GB memory. The recorder you sent me has a pitiful 8 GB. The Comulytic is as thin as one credit card. The device you sent me is as thick as 3-4 credit cards. The Comulytic has a special case that attaches to the rear of a mobile phone via a magnetic ring. The device you sent me does not. The Comulytic has a spare magnetic ring, your device does not. The Comultyic uses a proprietary magnetic pin charger, while the device you sent me uses the old-fashioned standard USB-C directly into the device. The Comulytic is around three times lighter than the device you sent me. From the website tutorials, the Comulytic is easier to use, transcribe and share, where reports can be printed off in Word. The AIREC is harder to manoeuvre and requires data diving into my mobile phone to retrieve files. The Comulytic is cheaper than the AIREC! The photos on the web of the AIREC are mostly similar to the Comulytic. This leads me to believe you sent me old stock, which does not meet the current sales advertising for the product. In other words, I got a cheaper, older product, but paid a higher, current price for an underperforming device. This is so wrong!
Your company ran two in transit delivery reports - one from Minnieapolois in the USA and the other from Shengzhen in China. This made me believe I was receiving two products, not just one. It totally looked like a scam!
If I didn’t have a special event to attend where I needed to use the voice recorder, I would send it back asking for a refund.
This has been a long and exhausting transaction with your company, and I am not happy with it on a professional and customer basis.
If you want the AIREC recorder back, I’ll gladly send it to you in its original box, so I can buy a Comulytic Note Pro.
A company's response to this report would be professional. Accepting a full refund would be great customer relations.
My rating for your company's handling of this matter is Minus five.
MB
martin B.
Quality
Really exciting product good quality and makes a lot of fun
