I placed 3 separate orders and not one of them was correct. the last order was a faulty cartridge and I am still waiting on a return label and refund of $47.40. The company still charges shipping charges on items not received and the process of getting a credit for items not received is a total nightmare. The invoicing system is totally insane no totals match charges and shipping. Will not use and certainly would never recommend this company.
LU
Lorrina U.
Received our toner right on time and good quality
Customer service was very kind and helpful when I had called in regards to my order. Placing my order online was simple and easy. I will continue to purchase my toner with them
II
Impact I.
Quality products, good price
Great experiences shopping with Quickship. Quality products, good price, quick shipment. No complaints
BF
Barry F.
Poor quality customer service
I order the toners ( generic) from them. One of them was dry and unusable. I contacted them and they did not answer either by phone nor email. a few weeks later I called and email them again. This time they called to say that the warrantee was over that it was only 6 months. I pointed out to them that I had contacted them earlier without reply and even sent them the copy of the email. But the answer continue to be 6 months warrantee.
I will not reorder from this company.
Response from QuikShip TonerApr 21, 2015
For years, Trustpilot has marketed a webpage for customers to complain about us and collect bad reviews about us, meanwhile collecting 0 positive reviews. Now, we pay them... to collect actual reviews, not just complaints.
This review is a complaint, collected by trustpilot..
Since we recently found this page, and these orders are not linked to any orders in our system and we don't know who you are. If you have a problem, please free free to contact customer support at 888-273-3084. As always, we will and do resolve any customer issues, fairly.
TH
TheBjamin
AVOID THIS COMPANY AT ALL COSTS
Failed to ship within 5 days after purchase and then shipped product in an unpacked box so that it was loose during transport and arrived broken. Have now lost 2 weeks waiting for a replacement part thanks to this company and they tried to charge me a "restocking" fee... as if they could restock a BROKEN fuser. Avoid at all costs.
Response from QuikShip TonerApr 21, 2015
For years, Trustpilot has marketed a webpage for customers to complain about us and collect bad reviews about us, meanwhile collecting 0 positive reviews. Now, we pay them... to collect actual reviews, not just complaints.
This review is a complaint, collected by trustpilot..
Since we recently found this page, and these orders are not linked to any orders in our system and we don't know who you are. If you have a problem, please free free to contact customer support at 888-273-3084. As always, we will and do resolve any customer issues, fairly.
CA
carol
One star is too many. Charged a restocking fee for incorrect item shipped. Condescending customer relations.
Even though the company listed their items as Brother toner cartridges, I was surprised to find that the 4 I received were an off brand. When I asked to return them they claimed it was noted in the small print, and I would have to pay a 25% restocking fee. I did not return them. After opening one box I learned that the cartridge did not fit into the printer it was advertised for. I then asked to return them because they did not fit -- I didn't open all the remaining 3 boxes as a courtesy to them. Then they charged me the 25% restocking fee for returning cartridges that would not fit! They are very condescending and difficult to deal with.
Response from QuikShip TonerApr 21, 2015
For years, Trustpilot has marketed a webpage for customers to complain about us and collect bad reviews about us, meanwhile collecting 0 positive reviews. Now, we pay them... to collect actual reviews, not just complaints.
This review is a complaint, collected by trustpilot..
Since we recently found this page, and these orders are not linked to any orders in our system and we don't know who you are. If you have a problem, please free free to contact customer support at 888-273-3084. As always, we will and do resolve any customer issues, fairly.
SC
Scott
Toner Leaked Everywhere
I bought 3 toner cartidges for a Canon printer and the Cyan leaked everywhere. They would not replace it. Don't buy from these guys.
***New edit 4/21/15: QuickShi* toner has now replied to a bunch of reviews saying that they are not legit. Note how the did not once address the issue. This is because these are real reviews. Do not buy from these guys.
Yes, I tried contacting you before and it did no good.
Btw, here's my order #, feel free to send me a full refund: 238710
I'll be sure to post back here when I receive it.
That's all fine and dandy except it was leaking day 1. Not to mention that the toner cartridge just sits there in the printer. It should never start leaking even after 6 months. Either way, best of luck as there are plenty of other people here who know the garbage that you sell and have posted as much.
Response from QuikShip TonerApr 21, 2015
Since you decided to reply...
You bought toner cartridges over 1 1/2 years ago. Warranty is for 6 months. We don't take returns a year after the warranty has expired.
Sorry We could not make you happy.
For years, Trustpilot has marketed a webpage for customers to complain about us and collect bad reviews about us, meanwhile collecting 0 positive reviews. Now, we pay them... to collect actual reviews, not just complaints. This review is a complaint, collected by trustpilot.. Since we recently found this page, and these orders are not linked to any orders in our system and we don't know who you are. If you have a problem, please free free to contact customer support at 888-273-3084. As always, we will and do resolve any customer issues, fairly.
MP
micki P.
Had to have my printer repaired!
DO NOT order toner from this company.
As soon as I placed their toner cartridge in my printer, I started having
serious issues with "dirty" copies. I called my authorized Konica service
man and he determined it was bad toner. Because of their toner, I had to replace my developer.
In short, because of their toner, I had to pay for the initial service call, a new developer, and the second service call where the Konica service man had to completely vacuum out my printer, and replace the old developer with a new developer, which was not something that needed to be replaced prior to using this toner.
I purchased 2 of toner cartridges and asked for reimbursement for both of those, including shipping charges both to me and back to them. I also asked for any compensation for the costs incurred for the new developer and the 2 service calls. Here was their reply:
"We do not extend any warranties past the product itself.
The refund will be processed for the returned units only."
What happened to standing behind your product?
Response from QuikShip TonerApr 21, 2015
For years, Trustpilot has marketed a webpage for customers to complain about us and collect bad reviews about us, meanwhile collecting 0 positive reviews. Now, we pay them... to collect actual reviews, not just complaints.
This review is a complaint, collected by trustpilot..
Since we recently found this page, and these orders are not linked to any orders in our system and we don't know who you are. If you have a problem, please free free to contact customer support at 888-273-3084. As always, we will and do resolve any customer issues, fairly.