Quickstart InterlockReviews of quickstartaz.com

Kudos to the installation technicians in the Chandler location. They were extremely helpful in answering all of my questions and concerns. They are the only reason why I am rating a 5 star review. The customer service line wait time needs significant improvement. I was on hold for 30 to 45 minutes every time I called for general questions as an existing customer.

Very nice understanding.Explain how it works very well. Very polite given five stars to him thanks

It was fast and painless

Quick Start has great helpful people and great prices. I was delighted to do business with them..!

My interlock locked on me for no reason and when I attempted to call Quickstart customer service to unlock my device I was on hold for more than three hours. It was so long that the shops that fix and install Quickstart ignition interlocks closed in my city, and I had to leave my car in the parking lot of a business and attempt to call and get it unlocked the next day where I was on hold for another hour and a half until someone finally answered then it became more of an inconvenience for me when they finally unlocked it to then take it to the quick start ignition interlock shop and wait another almost 2 hours for them to reprogram it because other peoples devices had problems as well

super helpful!

Worst experience EVER. I initially had an appointment on Friday to get an install. The customer rep took down the car information & set up the appointment. I arrive to the location just for them to take the car back for the install and then come out shortly after telling me they cannot complete the installation because the car has hybrid features and they cannot get the engine to stop, so I had to leave. I called the Customer Service line to request a new appointment with a different car and they set me up for the next day at the North Phoenix location. I arrive and the employee was confused because his schedule was blocked off as the installer was not in and he told me I shouldn’t have been scheduled as they do have the installer available, so they stated to go back to the West Phoenix location and they’ll give me a $200 credit for the inconvenience. I go back to the West Phoenix location, they install it, everything is good. Come to find out the West Phoenix locations system is down however they didn’t advise me of that. They told me on Monday. I will be able to go to the DMV to get my license. I go to the DMV Monday to get my license reinstated and they tell me they don’t have any updates from the service shop of it being installed. I called the customer service line again and they tell me there’s no record of it being installed this went on for days. I’ve made several phone calls. throughout the phone calls I’ve made I’ve been transferred to different departments, calls been disconnected. No resolution has been provided. I finally get a representative that sounds like they know what they’re talking about and she tells me all I have to do is go back to the location that did the install and she’s noted the account with what needs to be done. Tuesday I go to shop and let them know the situation and they tell me they can’t do anything and I need to call this number so they can do a manual push through for the install. I called customer service on hold for an hour and still no one picks up. I end up getting through on their chat service. The representative I spoke to on the chat was such an douche and and incompetent lacked any sympathy of the whole situation. Come to find out he tells me no that’s the problem you have to go to this company where this other company they’re not related. I go back into the shop and they tell me no you have to tell them you’re Quickstart under LifeSafer. So I start a new chat and let the new representative know what they said, they tell me no they can’t do what i’m being told to have them do because it’s not showing a device installed. I need to go in and ask them to run the installation service again. I go in and tell them they tell me no they cannot do because their services are down. I relay that information to the chat agent, and they tell me they cannot do anything on their end that the shop will need to rerun the installation service and then I will be set up. Mind you, this has been ongoing since the past Saturday. At that time, I just requested them to remove the device so I can do my business elsewhere. No one picks up the phone, no sense of urgency towards your situation, and no one cares. I WILL NEVER RECOMMEND LIFESAFER/QUICKSTART TO ANYBODY!!!

Arthur my rep who helped me was very helpful and patient, The whole process was quick and easy I highly recommend quickstart