Quick DNAReviews of quickdna.com

Response from Quick DNAOct 26, 2023

Good morning, We appreciate your feedback regarding your order. We want to inform you that we have received your request and the results have been generated and sent to the email address associated with your order. If you have not yet received the results in your inbox, please check your spam folder. If you still cannot find the results, feel free to contact us directly at [email protected] Best regards, QuickDNA Team

Response from Quick DNAOct 26, 2023

Buongiorno, La ringraziamo per il suo commento e comprendiamo perfettamente la sua frustrazione. Innanzitutto, vogliamo presentarle le nostre sincere scuse per gli eventuali disagi che ciò potrebbe averle causato. Dopo aver effettuato verifiche approfondite, siamo lieti di informarla che i risultati del suo ordine sono stati elaborati correttamente nel nostro laboratorio. Confermiamo di aver inviato correttamente i risultati del suo campione. Non esiti a contattarci direttamente all'indirizzo [email protected] se avesse domande. Grazie per la sua comprensione. Cordiali saluti, Il Team QuickDNA

Response from Quick DNAOct 26, 2023

Bonjour, Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous. Après avoir effectué des vérifications approfondies, nous sommes ravis de vous informer que les résultats de votre commande ont bien été traités dans notre laboratoire et nous confirmons que nous avons bien envoyé les résultats de votre échantillon. Concernant vos préoccupations au sujet de la fiabilité de nos tests ADN, nous tenons à vous assurer que nous utilisons des méthodes scientifiques précises et fiables pour effectuer nos analyses génétiques. Nous vous remercions également d'avoir partagé vos préoccupations et de l'invitation à laisser un avis sur notre site. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à nous contacter directement à [email protected] Nous vous remercions de votre compréhension ! Cordialement, Equipe QuickDNA

Response from Quick DNAOct 26, 2023

Good afternoon, Thank you for bringing your concerns. We sincerely apologize for the delay in processing your test results and any inconvenience this may have caused. We want to assure you that our laboratory places great importance on the quality of our services. We take your feedback seriously and want to assure you that we are actively investigating the status of your sample. Our team has confirmed that your samples were indeed received and processed. If you have any further concerns or questions, please do not hesitate to contact our customer support team directly at [email protected] We are committed to resolving this matter to your satisfaction. Thank you for your understanding and cooperation. Sincerely, QuickDNA Team

Response from Quick DNAOct 26, 2023

Buonasera, Comprendiamo la sua preoccupazione e ci scusiamo per l'inconveniente che ciò potrebbe averle causato. Le assicuriamo che il nostro laboratorio attribuisce grande importanza alla qualità dei nostri servizi. Dopo attente verifiche, siamo lieti di informarla che i risultati del suo ordine sono stati elaborati correttamente nel nostro laboratorio. Confermiamo di aver inviato correttamente i risultati del suo campione. Non esiti a contattarci direttamente all'indirizzo [email protected] se avesse domande. Grazie per la sua comprensione! Cordiali saluti, Il Team QuickDNA

Response from Quick DNAOct 26, 2023

Bonsoir, Nous vous remercions pour votre commentaire et nous comprennons parfaitement votre frustration. Tout d'abord, nous tenons à vous présenter nos excuses sincères pour les inconvénients que cela a pu causer. Les résultats de votre commande ont bien été traités dans notre laboratoire. Nous confirmons encore que nous avons bien envoyé les résultats de votre échantillon. Pouvez vous mettre à jour votre avis, s'il vous plaît ? N'hésitez pas à nous contacter directement à [email protected] si vous avez de question. Merci pour votre comprehension. Cordialement, Equipe QuickDNA

Response from Quick DNAOct 27, 2023

Good morning, We want to express our gratitude for taking the time to voice your concern. We have thoroughly reviewed your file and are aware of the situation at hand. We have already contacted our carrier, FedEx, to investigate the customs hold. We are pleased to inform you that your order has been successfully delivered. To track the status of your delivery, please click on the following link: FedEx Delivery Status. Thank you for your understanding! Best regards, QuickDNA Team

Response from Quick DNAAug 2, 2023

Merci 😊 !