Mark
Extremely Unsatisfied – Broken Promises and No Customer Support
I purchased a paternity test from Quick DNA on 09/06/2025, which explicitly promised a prepaid return label. Despite countless emails over weeks, repeated assurances, and promises to send it “immediately” or “within 48 hours,” I have still received nothing. This delay is unacceptable, jeopardizes the validity of the test, and shows a complete disregard for customer commitments. Extremely disappointed and frustrated — I do not recommend this company.
Response from Quick DNAOct 27, 2025
Hello, We sincerely apologize for the situation you describe and fully understand your frustration. To resolve this issue as quickly as possible, we will prepare your package for shipment and ensure it reaches you as quickly as possible. We apologize for any inconvenience and thank you for your patience. Sincerely, Jean Désiré