QuickcandlesReviews of quickcandles.com

Firstly I had to chase my delivery, which took over 2 weeks and involved a dispute around a part-delivery. Quick Candles advised had delivery had been made in full but my tracking showed only one of 2 parcels had been received. Quick Candles then found the second box in their warehouse (10 days later and following futher chasing from me) and said it had not been shipped as it was damaged. I then received this damaged box 3 days later, which included a broken candle holder. These are a set of 3 candle holders for my wedding breakfast tables. Rather than replace or refund the set of 3, Quick Candles have given a pro-rata refund for the one broken holder. This is no good to me as the candle holders are needed as a set but they will not amend their decision, even though their website guarantees unbroken delivery and full refunds or replacements. In trying to reach a resolution, I have been verbally offended and cut off on by the staff here. I can only recommend that you DO NOT SHOP HERE!

Ordered 24 sets of the 3 x cyclinder vase sets, only to have all 3 shipments arrive with broken vases. Not ideal but to be expected due to the poor packaging and lack of protection thanks to their use of an Amazon fulfillment center. Too be fair the quality is good on the complete items and price is also the best I found for this product type. However, after requesting replacements, I was eventually given an ultimatum of accepting a refund or running the risk of having replacements sent which would NOT be replaced if arrived broken.. (which they did.) I never go off 1 star reviews when reading reviews about companies because they are often written by people who are emotional and very annoyed at that time. So for the sceptic reading this, I will include the companies response below for full transparency to my request for replacement of single items within a set and not a refund for these broken items (I required all 3 items in the set): "As stated previously, we are more than happy to replace the damaged items for you; and have offered to make exception to our policy in consideration of your satisfaction. However, we certainly are within reason to advise you that this must be the final resolution. If you do not wish to accept the risk of another shipment, we can issue a refund for the damaged items; and you may proceed with a return of the remaining items for a full refund. Do you wish to accept the final resolution offer of the replacements; or would you prefer the refund?" This being in response to my request for 1. better packaging from their fulfillment service as you can see in the images attached they came with no packaging and this was opened in front of the deliveryman after he expressed concern over the "broken glass sound" and 2. after requesting a complete set... I appreciate that it is difficult to ship glass items but the product purchased as in sets of 3.. your inability to 'break a set' to replace one item in a set is not of the customers concern. The outcome was that they shipped over the amount of sets to me, knowing full well that some items would arrive damaged despite their quoted 99.8% success rate for shipping glass. Fortunately I was able to work with these extras although incorrect sizes to complete the quantity required. One final point to note: reviews on their site is provided through Yotpo reviews, an app that allows sellers to remove and unpublish poor reviews which says alot about their company in that they avoid 3rd party review sites which they cannot monitor.

This Company is Awesome, your packages arrive quickly and undamaged. Never have to wait tirelessly for your item ( Merchandise). Love your Business, Keep up the Good Work And God Bless 🤗😉

I love the quality of their candles. They ship very fast which is very convenient whenever I have an event coming up. Would recommend to everyone.

I love that they were so fast about getting my order to me in such a small amount of time. The quality of the candles was amazing, not to mention the great prices they offer. I would definitely work with them again and recommend this site to anyone who is interested in getting only the finest of candles :)