QuickcandlesReviews of quickcandles.com

SCAM!!! DO NOT ORDER FROM THIS COMPANY. DO YOUR RESEARCH!!! The candles I ordered and paid for are not the same size as what has been received. When I complained and asked for the correct items to be shipped in exchange for the incorrect ones received, I received an email showing the correct size that I ordered with a statement that their website states smaller sizes are shipped. Their website does not state such a thing. THIS IS CLASSIC BAIT AND SWITCH! DO NOT BUY FROM THIS COMPANY!! I have initiated a dispute with my credit card company for a refund.

Before making a purchase for an item with a great price on it, I checked this website’s contact info and found it to be totally fake. The address and phone # do not exist. I’d skip this place.

Exactly what I’d hoped for! Perfect actual NAVY color! Look beautiful on dining room table. All others I tried were Teal hue or bright royal blue. Prompt delivery. User friendly website/ordering.

Complete waste of money! Candles are not packaged appropriately and are are not useable once delivered ! The candles are so tightly stuffed into tiny boxes that they stick together and pull Out the wick! The customer service is completely non existent they know they are sending you poor quality badly packaged candles and just take your money! Do not buy from them

Horribly unprofessional, the sent out the wrong product. I confirmed what I did or didn’t have based on their labeling on the boxes, and they sent a “replacement” that was also incorrect. This is apparently my fault and I’m out an additional hundred bucks just to get the product I ordered in the first place. Order somewhere else if you can, they edit the reviews on their website.

Really terrible customer service experience. My order was lost by UPS - not Quick Candles' fault - but they refused to file the claim themselves and then once I did it, refused to replace the product before an "investigation" period. Part of the reason I chose them was for their promised quick shipping and while I understand they didn't lose the product, they didn't fulfill that promise by sending a replacement and resolving the issue. On top of that, they were actually really hostile on the phone. Overall a super unpleasant experience (and I still don't have my paid-for order).

Friend gave us hurricane candle holders, 6 in a pack, 11" tall. Also gave us 6 flameless candles from Amazon to put in them. I placed each hurricane over a candle after I found a place for each one in our home (hurricane had no bottom). The hurricanes were really too big and clunky, so I removed the candles, placed each one back in the individual box it came in, placed them all in the big mailing box, added the bubble wrap, and off I shipped it back at my own expense. I had already spoken with cust .serv. and she said they could only refund my friend's payment method, no gift card. Talk about embarrassing, so I had to call my friend to let her know. As awkward as it was for both of us, she sent me a check for the amount of the gift (this was a gift she had collected money for from others who were in on the gift.) NOT end of story. My friend had to let me know she was refunded ⅓ of the cost--more awkwardness, and when I called cust. serv., the rep she said they came back used, smudged and not in original wrapping. I DIDN'T notice any smudges or problems with them when I repacked them, but I suppose it's possible the candles might have slightly rubbed against the glass on some of them, but come on! You can easily get that off in a snap. Items were secure and arrived intact back at the company. The cust. serv rep I spoke to about the partial refund was useless. I would tell her I sent the items bk essentially unused and that I hadn’t noticed any smudges and she would refute that and tell me her company policy. We kept going in circles. After I insisted on talking to her supervisor, she put me on hold for about 5 minutes and came back and told me her supervisor wasn’t available and that I couldn’t talk with this person. Then I told the cust. serv rep my whole story about how this was a gift, the embarrassment, etc. etc. She had no response other than repeating that there was nothing she could do for me. This company has no heart, no soul, no integrity, just policy. Buyer BEWARE!

Do not shop here!! I ordered my candles on the 1st of September it is now the 8th of October and my parcel has not arrived. This was a birthday present so I had to order elsewhere, since contacting the customer services they have reiterated that the order has been delivered but would not send proof with pictures of the package outside our house and we also have a recorded video from our ring door bell that no parcel arrived that day. 6 weeks later we continuously get ignored, we had one email where they said they would send another package however we asked for a refund due to ordering elsewhere. They refused to refund us the money and again since have just ignored us. Lastly the communication from their customer service team is appalling, it is one of the worse I have ever dealt with. They are really rude, patronizing and dismissive in any of the responses. I would highly recommend not ordering from this company, since we have had to contact Paypal to resolve our issues as this company will not respond.