Quest DiagnosticsReviews of questdiagnostics.com

Lab technician drew my blood, affixed two labels to one of the 3 vials and told me she would re-print the labels and attach to the vial missing a label. Knowing better, I left trusting she would correct her mistake. More than a week later, I had to call customer service to locate my results only to find out that instead of doing her job, she'd lied and said she had difficulty with collection and that I had to return for lab work. 1) no one let me know I needed to return 2) a supervisor would not get on the line with me to resolve how I was going to get an immediate appointment so that I could see my physician in a timely manner. Now I know better than to trust this establishment and unless I can get a different lab to be authorized under my healthcare, I'll watch these people like a hawk for any future services.

WARNING, STAY AS FAR AWAY FROM QUEST AS POSSIBLE. THE WORST 😫. I've been suffering horrendously from an extremely extremely bad routine blood draw for three years now. The technician impaled my nerve. She went fishing into my left arm. Did not know what she was doing at all. QUEST DID NOT CARE. They must hire anyone without any consideration for the patient. WARNING, STAY AS FAR AWAY FROM QUEST, AS FAR AS POSSIBLE. WARNING. THREE YEARS LATER AND STILL SUFFERING FROM THE NERVE DAMAGE CAUSED BY QUEST.

Customer service and billing is horrible. I tried multiple times to work with them to get bill paid through Medicare. Customer service would never let me speak with someone in billing. Medicare did not pay because order was not coded properly. Sent them letter from drs office with proper codes, appealed the claim with Medicare. Medicare needs documentation from them in order to pay and when I email billing after I have provided everything they need they do nothing to resolve the issue. If this gets sent to collections I will be angry. I refuse to pay a bill I do not owe.

s there a way to give 0 stars? I've always had good experiences with the Quest Office near my house in San Antonio (Oakwell Court). Made an appointment for this morning two weeks ago. Quest sent me 2 text messages to pre-screen and check in. I arrive only to find that some bean counter in Corporate decided to close the location! I took time off of work for this? Incredibly inconsiderate, rude and asinine behavior. Perhaps someone could have figured out that when you close a location that has appointments booked, MAYBE they should text the customers to let them know they need to reschedule at another location. Inexcusable!

I had multiple lab tests ordered. Quest refuses to give me the results of those that are completed (the majority of them). There are two allergy panels pending that take at least a week. Quest told me their policy is to release results only when all tests are done. They are denying me my medical information. I am ill and doctors are trying to determine what is wrong.

This company needs lesson on how to do business, does know how to collect pay ment unless by credit or debit, they have know clue what cash or check is🤢

Made an appointment (don't know why) appointment was 7:30, arrived 7:20 no other patients in waiting room, a few minutes later another person arrived who did not have an appointment. Did not see any personnel while I was waiting, I assume they must have been talking in an office. The other patient was getting annoyed because she was waiting also, finally at 7:40 they call me and the other patient. So why did I need any appointment? Clearly it is annoying when you have an appointment, and someone who doesn't have any appointment is called at the same time. Plus they were not friendly at all. Attitude.

I tried to talk to customer service to update my insurance information they kept bouncing me around. If the query is too complicated they just hang up on the customer. Happened twice