David T.
Update
I was notified last week that the replacement blanket had been sent to the courier. I have yet to get any shipment number which indicates the blanket has actually been sent. Our blanket quit working over a month ago and it has taken that long for a replacement. Whatever the procedure is that Quasar uses to replaced. damaged. articles is absolutely terrible. I am still waiting for my replacement blanket. UPDATE: My earlier review focused mostly on the shipping delays for my replacement blanket, not on the customer service itself. In fairness, the customer service team was consistently responsive and attentive to every issue I raised. Although the overall process felt lengthy, they were actively working to resolve my concerns in the most expedited way possible—first by replacing the controllers, and ultimately by having me return the entire unit so they could send a full replacement. The time involved was really due to shipping the blanket and components back and forth, not a lack of support. Customer service addressed each and every one of my emails promptly and professionally, and I appreciate how diligently they worked to make things right.