QuartileReviews of quartile.com

Response from QuartileAug 7, 2024

Thank you for sharing your feedback. We sincerely apologize for the experience you had with our service. We strive to provide clear expectations and deliver on our promises, and we regret that this was not the case for you. We understand your frustration with the lengthy stabilization period and the unexpected contract transition. We are taking your comments seriously and will review our processes to ensure greater transparency and efficiency moving forward. Thank you again for bringing this to our attention. We are committed to improving and hope to regain your trust in the future.

Response from QuartileAug 7, 2024

Thank you for your feedback. We apologize for not meeting your expectations with our AI ad bidding and revisions. We strive to provide top-notch service, and it's clear we fell short in your case. We regret that our optimization did not perform as expected and that you found better results with your own ads. Additionally, we understand that our request for suggestions via a spreadsheet was not the ideal solution for you. Your feedback is invaluable, and we are taking it seriously to improve our processes and services. We appreciate you bringing these issues to our attention and will work hard to prevent similar experiences in the future.

Response from QuartileJun 13, 2024

Thank you for your feedback. We deeply regret the inconvenience and frustration you have experienced. Your concerns are important to us, and we take this matter very seriously. We are committed to ensuring our customers have a positive experience with us. We will investigate this situation thoroughly to understand what went wrong and to prevent such occurrences in the future. Please accept our sincere apologies for any distress this has caused. We are dedicated to resolving this issue and improving our services.

Response from QuartileJun 13, 2024

Thank you so much for your kind words and for taking the time to share your experience with Quartile! We are thrilled to hear that you’ve had a positive experience working with us over the past two years. It’s wonderful to know that our expertise and partnership with Amazon have met your expectations. We strive to offer the same high-quality service across all our channels, and your feedback is a testament to our team’s dedication. Your trust and support mean a lot to us. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to continuing our successful partnership!

Response from QuartileJun 13, 2024

Thank you for your feedback. We are genuinely sorry to hear about your experience and understand your frustration. Our goal is to help our clients achieve the best possible results, and it's clear we did not meet your expectations. We take your concerns very seriously and are committed to addressing them. We will review your case to understand what went wrong and to make the necessary improvements. We appreciate your candor and hope you might give us another chance to prove the value of our services. Please accept our sincere apologies for any inconvenience this has caused.

Response from QuartileApr 25, 2024

Hi Simon, I'm truly sorry to hear about your disappointing experience with Quartile. Your feedback is crucial, and I appreciate you sharing your concerns with us. It's clear that we didn't meet your expectations, and for that, I sincerely apologize. We aim to deliver effective solutions tailored to our clients' needs, and it's disheartening to hear that we weren't able to achieve the results you were hoping for. Additionally, I apologize for any inconvenience caused by the billing issue after termination of the contract. Your feedback is valuable, and we will take it into account as we continue to improve our services. Thank you for bringing this to our attention, and I apologize once again for the frustration and disappointment you experienced. If there's anything else we can do to address your concerns, please don't hesitate to reach out.

Response from QuartileApr 25, 2024

Hi Wendi, Thank you so much for your glowing review! We're thrilled to hear that you've had such a positive experience working with Quartile for your Amazon Advertising needs. It's fantastic to know that your Account Manager has been instrumental in providing you with valuable insights and strategy recommendations, ultimately contributing to the growth of your core business and successful launch of new products. Delivering excellent service and support to our clients is always our top priority, and we're delighted that we could assist you in achieving your goals. If there's anything else we can do to further support you or if you have any additional feedback, please don't hesitate to let us know. We truly appreciate your partnership and look forward to continuing to exceed your expectations!

Response from QuartileApr 17, 2024

Thank you so much for your kind words! We're thrilled to hear that you've been pleased with Quartile's performance. Making sure our clients find working with us easy and effective is always a top priority, so it's fantastic to know that we've met your expectations in terms of communication and delivering results. We truly appreciate your continued support and look forward to continuing to exceed your expectations in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know!