Antonio
The experience was far from great
The experience was far from great, when you spend more than $1000 on something it is expected a fast service. In my case, it took quite some time for the order to ship and there was no information anywhere, on the site the status of the order was “completed” but I got no tracking number, nothing. Then after a few days I sent an email to the person that sent me the purchase receipt and only then I got some information about when my order would ship. This is definitely what I expected as a service when buying something this expensive.
Response from QuarqApr 8, 2019
Hi Antonio, I'm sorry for both the delay and the lack of communication in the process of receiving your power meter order from us! We were back-ordered in the crank length you ordered and we should have done a better job in making sure you knew when your order would arrive. Our apologies - please let us know if there is anything we can do for you in the future.




