QuarqReviews of quarq.com

Outstanding customer service and they stand behind their product line 100%.

Great and friendly customer service!

Easy to view website. Ordering and delivery was grat

awesome customer service.

Fast and efficient delivery - thanks

The website, communication and shipping were good. I have a powertap hub on my initial bike and love it. I wanted two more for my other bikes. My dissatisfaction is that when Quarq bought Powertap and switched everything over on May 15th, they raised the price $100 per hub. I guess that is business, but a price increase of 25% overnight seems excessive for the same product.

I had a bad experience ordering the Shockwiz from a distributor (Jenson USA) and they shipped me a USED product instead of the new product I ordered. They also did not ship with the 2 day shipping they stated. It took weeks to get a refund. Quarq shipped brand new product, they got it out the door the same day and when I had questions their staff had actually used the product and was able to walk me through several things!

i don't like the new Etap AXS, the casette 10-28 has a terrible jump in the last 2 speeds from 24T to 28T. I usually used the shimano 11-28T casettes and I never had that problem, i had never not even noticed that jump, you where very smart introducing a new 10T ring and smaller chainrings., until then, everythig was fine, but also changing the oldest and proven 11-28 cassette, adding a 16T ring, and making a quite uncomfortable jump betwen. 24t and 28t looks like a improvisation mistake.